Commerce Bank,

8050 Big Bend Boulevard, Webster Groves, Missouri 63119, United States

"I have had this bank for years but recently the older man always wearing a turtle neck as been extremly rude. I attempted to sign a check over to my wife and he didn't allow it, the next time I tried to deposit her check into her account and he denied me. Yesterday my wife was denied cashing her own check and they are holding it for 7 days. These are things we normally do at this bank on a regular basis but everytime we see this man it feels as if he knows he is going to tell us no before we walk up. Yesterday we were told the bank manager would call us back and they never called."

"I closed my account with them a few years ago (I went in the the branch and sat with the branch manager) after being unhappy with the bank. I received a letter from debt collector say I owe almost $500 to commerce bank because of a negative balance I left on the account. I told them I no longer have that account and closed back in 2019. I call the Webster groves location and they said they have no record of me closing the account and said I would have to have them a subpoena if I wanted to get proof from them I went into the branch. I’m beyond disgusted with their antics. They allowed my account to be open, after I specifically went into the branch to close it, to gain overdraft fees on an account that shouldn’t have been able to process anything transactions because of the closing. The new branch manager had no desire to help and told me her manager couldn’t help me either."

"Worst banking experience. To cash a check my parents wrote me I had to give my son 2 forms of I'd then pay $8. This is one of many reasons I dont bank here."

"Been banking here for years with no difficulty. A very popular bank, so expect long lines and wait times at certain parts of the week. Odd hours, but what bank doesn't have those?"

"Over the past few weeks I've had my savings account dropped twice after I made a deposit. When I called the online help number, the operator was rude and said there would be a cashier's check mailed to me with $5 deducted for the check and postage. He also asked if I told the teller that I wanted my savings account open after I made the transaction. Seriously! They were going to charge me hundreds of dollars worth of unwarranted overdraft fees until I threatened to go to my lawyer. They will also run your most expensive transactions first to get more overdraft fees. CHECK YOUR STATEMENTS!!!! I left Bank of America for Commerce for some of the same reasons, but Commerce is just as bad if not worse. Not to mention extremely bad customer service. I'm about to try US bank but the reviews don't seem very positive either. Any suggestions?"