Enterprise Bank & Trust

"Hi I’m James, I just wanted to let Enterprise Bank & Trust to know that you all have a great employee working for you all. Her name is Rashmi Rao , she is so nice and very respectful. Great employee, 5 star. Thanks"

"Enterprise Bank has been a tremendous help and resource as I've navigated the stewardship of a trust account following a family member's death. Staff, notably Karen Dempsey, demonstrated compassion, patience and expertise during a difficult time."

"I started a personal and business bank account with Enterprise Bank and Trust/Clayton and my banker Chelsea Sickinger was extremely helpful, kind and patient with everything that I needed to do in order to successfully start my accounts. She made sure she completely explained each step through the process and was diligent in making sure I understood which accounts that would be most advantageous for my business. And that great customer service even extended with all of the staff members and especially Ms Karen at the teller line. I am greatly satisfied with my new banking family at Enterprise/Clayton."

"I am writing to share a disappointing experience I recently had at your Clayton branch. My encounter has left me with a negative impression, and I feel compelled to provide feedback in the hope that it contributes to improving customer service standards. During my visit to the branch, I sought information on how to cash a member-issued check, even though I am not a member myself. While the teller was pleasant, my experience took a turn for the worse when she consulted her manager for assistance. To my surprise, the manager's approach was shockingly rude. Instead of addressing me directly, she stood next to me, talked past me, and directed her communication solely to the teller, completely ignoring my presence. This behavior was not only unprofessional but also made me feel disregarded and undervalued as a customer. I have never encountered such blatant disregard for a customer, and I must express my disappointment with the lack of courtesy displayed by the manager. While the teller was polite, the manager's conduct overshadowed any positive aspects of my visit. Regrettably, based on this experience, I cannot recommend this particular Enterprise Bank & Trust location to others. I believe that effective communication and respectful treatment of customers are fundamental to any service-oriented business. I hope that my feedback prompts a review of customer service practices at this branch, and I encourage the necessary steps to ensure that other customers do not face similar disheartening encounters."

"I have been banking with Enterprise Bank for nearly 30 years, starting when the bank had only one branch in Clayton. As long as I am in St. Louis, I will always bank with Enterprise Bank, particularly through the Clayton Branch. Everyone there are friendly and professional, and they never failed to fulfill my required services. I have known some of the tellers like Karen Dempsey for years -- the most reliable fixture at the bank. New tellers like Reon Peck are also friendly and resourceful. I highly recommend the bank."