CarShield 333 Mid Rivers Mall Drive, St. Peters, MO 63376

"This place is trash they stole my money and wouldn't even fix my car"

"Seeing adults run around like kids and rip pinch hits in there car in the parking lot thought this place was a rehab or halfway house but I think you have to piss clean to be at one of those"

"I had had Carshields service for a little over a year, in August of 22 my car broke down and I called them to come pick my car up , it was first towed to my home, and the following day I called back to get the name of a mechanic that I could take my car to. The second name that I was given Eastside auto is the one I ended up taking my car to. Trusting that this company had my best interest in mind. Once my car was there one of the first thing that the owner said was 'I always have trouble with the carshields'. I should have headed his warning, for the next 8 and 1/2 months I was given the run around between Carshield and the auto shop. Both claiming that neither could get in touch with the other. I was caught in the waddle of a no win situation. My contract stated that I would get a rental car, but then I was told that couldn't get a car until they had arthurized the work order. So I ended up borrowing my father's car. For the whole time that I was without one. Take in mind that I was still paying for their services on time each month. On May 13TH I was finally able to go get my car, and had to pay an additional 300$ for what the mechanic said Carshield did not cover. And then my air conditioning somehow stopped working, and he is charging me another 125$ for that. I feel like I have been raked across the coals, all I truly want is a refund of my payments from August seeing that they didn't do what they promised and that was to take care of ME."

"I purchased CarShield after a pricey repair ($1600.00+). When it was time for more repairs, I called CarShield and asked what to do prior to bringing my car in. I was instructed to bring the car in to the repair shop and give the person checking me in numbers to reach CarShield and start a claim. I was told by the CarShield representative that would be all I needed to do. This was in the beginning of August (8/8/22). After leaving my car in the repair shop for a few days, I received a call from the shop with estimates on when parts would arrive, and work would be done (late September). I was also told they couldn't get in touch with anyone at CarShield to start a claim and find out what was needed which prompted me to call CarShield for help. I was told by CarShield the repair shop needed to send documentation. This is something that should have been communicated between CarShield. I relayed the information to the repair shop who informed me CarShield was not very responsive. Five weeks later, the repair shop called me to say my car was ready however they've not had any communication with CarShield. Again, I called CarShield to see what was holding up the process and was told the repair shop should reach out to the adjustor with a final invoice and after 2 hours, payment would be send. As this was the end of the day, the repair shop and I agreed to speak in the morning. Again, I relayed the information, and the invoice was sent. The next day I checked in with the repair shop to see if payment had been received so I could pick up my car and found no payment had been received. Both the repair shop and I called CarShield. I spoke to representatives who said they'd check on it. After getting off the phone with CarShield, I received a phone call from the dealership stating, "I'm so sorry to tell you this but CarShield is saying they aren't paying the claim because the work was not approved. When I asked them why they didn't tell us what they needed, the person on the phone replied, 'It's in her contract'". NO ONE at CarShield mentioned this to the repair shop nor did they tell me when I called (as I shouldn't have had to). I immediately called CarShield and received someone who spoke to an adjustor and confirmed the claim was denied because work was done prior to approval. I asked how this could be possible as both the repair shop and I were in communication with CarShield through the entire experience. The reply I received was, "Sorry, it's in your contract". That day I ended my contract with such a SCANDALOUS company. Needless to say, in order to get my car, I had to pay $1900.00 After leaving a review for this business, they (CarShield) responded with a very disrespectful, accusatory and dismissive reply. Once again, I responded, and they did so again in a very dismissive and accusatory manner. Needless to say, I will never interact with this company again."