Commerce Bank 9850 Saint Charles Rock Road, Saint Ann, MO 63074

"This Commerce Bank is absolutely horrible 25 minute wait every time I've been there the last 4 years The drive through is horrible and the staff is unbelievably unprofessional They need to go visit other commerce banks and see how awful they are compared to other ones p.s No reason to write anything back to me cause I will never Step foot in there again Until there is all new management"

"Commerce was getting so bad that I started to pull completely out but decided not too. From the slow waiting time in drive-thru to the snapping clerks with attitudes. But now it looks as if their bouncing back. Good job Commerce keep on improving."

"This location is the worse Commerce bank ever! My sisters and I stopped ( normal bank at the Maryland Heights location) to do some banking. We were depositing a check....... written from a Commerce bank customer and was given a hard time. How is it when a customer of Commerce bank writes a check to another from Commerce bank customer, they have to call the customer to verify that they wrote the check...... Unbelievable! I also bank at US Bank. Took a Commerce Bank check to US Bank...... it was deposit with no problem. Please retrain these Employee!"

"Heads up if you have a business acct, as I do. My first mistake was banking with Commerce. My second was opening the account here Very few people working here know how to handle the business end of Commerce, which is for whatever reason an entirely different arm of the bank. When I recently discovered fraudulent Amazon charges coming through my business debit card I called the number on the back for lost cards. They're not available on weekends. C'mon!! Made two trips to the bank and neither time could they shut off the card without calling that same number I could call from home, assuming they answer. Today I tried a branch visit, only to come home and sit on hold for almost an hour JUST to get the card turned off, which should have been done a week ago. Meantime hundreds of dollars more fraud came through. I'll of course get it back but if you need a textbook case study of horrible banking procedure, start with Commerce. You will get everything you need to teach others how not to run a bank Avoid this bank and especially this branch. Where's Mr. Drysdale when we need him?"

"I deposited money into that ATM, and it was suppose to be available next business day, however it was not. when i went up to the st. ann branch for whatever reason I was not allowed in, even though other locations allow people into the bank. the manger didn't release the hold on my account and then closed my account after i said i wanted to file a complaint. I been banking with them for two years now, and the first time i make a complaint my account is closed. needless to say, i will never go back to them. Ever! good luck to anyone who banks with commerce. update: due to the manger closing my account everything that was pending didnt get paid, it took away my pending cash deposits, and on top of all that my money disappeared. i had to go to another branch to resolve this matter and it took 2 hours. i urge anyone who see this review to please think twice about having commerce bank handle your money."