U.S. Bank Branch,

8890 Lackland Road, Overland, MO 63114

"Iam handicap and was made to come inside the bank when I went in not so nice taler Mr jannyewas rude and nasty got there at 1245 until 125 is when I left I will never be back very rude not helpful at all 3 deposit bags he did 2 and gave the other to someone else and yes it took that long I want to talk to a branch manager"

"I've had mostly decent service the few times that I've had to come into this branch for anything but on a Friday afternoon I came in to do a wire transfer. They said that they can't do a wire transfer after 3pm. Okay, normal bank weirdness. I asked very specifically if they do wire transfers on Saturday. They assured me that they do and that I could come back during their normal Saturday hours to complete the transaction. On Saturday I go in and guess what they tell me they can't do on Saturday. Take a guess."

"~~~They don't care about you, they care about your money~~~ I was double charged for a car payment and my account balance went negative. I went to this location 2 times (One time when payment was on pending) and the second with the intention of disputing the charge. I had to move over emergency money (tax money for Uber) to pay for my CHRISTMAS time bills. I won't get to get gifts for family. I won't get to do anything. The two bank tellers told me different information on how to handle this on each day. I have been a US bank customer for over 13 years. This is the ONLY checking account that I've ever had. US Bank Rep told me it could take up to 45 DAYS to get my money back. That's slower than the financial institution I got my car loan from would take. MY OWN BANK, WOULD TAKE LONGER TO GIVE ME MY MONEY, THAN A THIRD PARTY. A THIRD PARTY IS BETTER AT GETTING YOU YOUR MONEY THAN THIS BANK. It seems like I should leave this bank. Their tellers don't know the correct info anyway."

"Very rude and clown employee pulls up on me and says we don't open until 9. I was like I'm about to use the ATM to deposit money and I'm trying to get my numbers together before I do with out being in people's way. He says well we can't have you on the lot before we open. As ignorant as that sounds he don't even believe that or have a policy in place to back that up. News flash sir , you do not own the parking lot. And if you're going to use the you didn't know who I was on your lot excuse ,I didn't know who you were pulling up on me either. That was equivalent to me going into a store to buy something and being followed . I wish I could give this zero stars because I've had more than one bad experience at this location . People are just rude and this is the reason why we have AI robots taking over jobs . And if it cuts down the rudeness I'm all for it"

"The teller that called us up first was very rude (not sure his name, thin guy), he said it was his last day there and that basically he didn’t really care to do anything. However I am leaving a 5 star review because Jacob is one of the nicest people I have met. He remembered my husband from before and was able to help us fix a complicated situation and waived any extra fee for us. He was very personable. He said that some people come from far away just to go to this particular location to do their business with him. I believe it. You can tell he genuinely cares about the customer and is happy to be there. I have never met any other banker/teller with such a positive attitude like his."