U.S. Bank Branch

"Beware!!! This is a fraudulent bank. I deposited a check from a business I own that is registered with the state, and they closed my account, rejected incoming transactions, and then kept the deposit. I'm having to sue to retrieve my funds!"

"My savings account fell below $1,000. In 5 months, I have now had $50 taken from my account as maintenance fees. If they don't want my business, I wish they would be up front and tell me that. When I complained that these fees were exorbitant, they refunded only $30. I tried to call the phone number given on their web site and was sent to a customer service call center. They couldn't help me because it was not merchant fees that I was requesting to have refunded. Repeatedly, they told me there was nothing they could do about refunding the other $20. Refused to send me to anyone who could help me. I have been a customer since the 70's and they appeared to care less. I will definitely be looking to going to another financial institution."

"Was applying for a credit card when I saw my ss was wrong. Guy behind the counter was super nice and helpful and ended up helping me get a better card too"

"I think the Lake St. Louis branch caters to losers who don't work and or retired folks. There hours are not for worthwhile working people who do banking after work. I believe there covid hours need to start at 3:00 pm and finish at 8:00 pm. Thank You"

"The Lady was very nice, pleasant, respectful and helpful. She made sure I understood, gave helpful suggestions and walked me through some of the items I needed assistance with. I opened an a new account as well to assist in paying off some of my debt."