U.S. Bank Branch 953 Gear Street, Galena, IL 61036

"Miscounted my money; completely unprofessional. Refused to correct their mistakes. Take your money elsewhere if you want it counted properly. Never use Teller Devon as he is completely inept as not capable of doing his job. He should be fired for his inability to properly handle money, the basic necessity needed for a bank teller. IMO"

"Staff is well read on their job duties & most important the A+ customer service. I’m so pleased with their welcome & Patience to help my individual needs. USBank is my forever Bank."

"what kind of bank closes the lobby and drive thru at 4pm?"

"Janet Schauff, to my husband and I exemplifies what a loan officer should be, in every way!! From our pre-approval, to making an offer, to closing, she was so awesome!! My husband and I have never experienced such a terrific experience with a home loan. Home loans and the approval process can be such an anxiety provoking experience but Janet truly made our experience something that we have never experienced before. She was always there to answer questions and always answered promptly, even during weekends and holiday time periods, when she didn't have to return calls or emails. We truly feel like she cares for her clients and not just as a professional, but she is warm and caring as well! We cannot say enough about working with her and how positive she has made it for us to buy our forever home! Anyone who has not worked with Janet would be making a mistake not to call her for a home loan! We have already referred her to people we know and will continue doing so! Working with her and Shelly McCoy with Ruhl and Ruhl Real Estate has made our home buying process so enjoyable!! Outstanding to have professionals who not only do their jobs this well but who also care about their clients!! Thank you, Janet, for all you did for our family!! With sincere thanks, Chad and Amy Dolbert & family ❤️."