IH Mississippi Valley Credit Union

"They have always let me use the restroom in the past after making a transaction; however this time they denied me to use their restroom. I work outdoors and have no where else to relive myself. All the other IH have restrooms for their clients."

"I went to the Bettendorf branch to get some change, I asked the teller why they didn't have any more help because of the construction, she said They just don't have enough help. Over the last two years I have had too many problems with them, there is no accountability from any one. They DON"T answer there phones, I hate that."

"Not only is the service terrible but they don’t have a bathroom for their customers. I have a bladder disorder and it is against Disability rights."

"If I could give zero stars, I would. Website says they open at 8:30am. That's it. 8:30am. Despite the fact the lobby actually opens at 9am. I fell on their icy sidewalk, right in front of the entrance. I called them, to A. Clarify the lobby time & B. tell them I fell. Their response? "Yeah, we open at 9, and, sorry, we have a company that takes care of that." Seriously? That's your response when a customer tells you they fell at your business? Didn't even ask if I was hurt. Wonder what their response would be if I had to call an ambulance. Or, was lying unconscious on the sidewalk. Way to even pretend you care about getting sued."

"DO NOT BANK HERE!!! Literally the WORST credit union I have ever banked with. I was a member for a long time and in the last three years the organization has gone down the toilet. Their mobile app works 20% of the time, calling for customer service I NEVER was picked up on by a banker I would have to go in. My card was frozen foe no reason, there was no suspicious activity, no compromise, but my account was locked hostage for two weeks and I had to go through 8 different people to get it figured out with no call backs to the status of my account. I had asked them to turn off my cars because i no longer use since I moved for college it and instead they left it open and paypal tried the wrong card so I have had an overdraft fee for several months bc a lower credit score is not F-ing worth dealing with this company. You’re all being paid wayyy too much."