Wells Fargo Bank 2001 Spruce Hills Drive, Bettendorf, IA 52722

"Top quality customer service. I came from a small town, small bank, where being personal was the norm. I didn't expect that from a big bank, but the staff here makes banking a great experience."

"I had a critical banking need to take care of. It was something that Wells Fargo requires an appointment for. I was told that they are "booked up" and the woman suggested that I make an appointment for next week. I'm a senior and unable to drive so coordinating transportation and Wells Fargo is tricky. Wells Fargo does not accommodate the customer, the customer has to accommodate Wells Fargo. Thankfully, I found a different bank and was told that I was welcome to do it as a walk-in."

"After reading the reviews I honestly wasn’t expecting much. The second I walked to the door for my appointment I noticed there was an elderly man in front of me waiting to be let in. He was clearly confused about a number of things. Long story short you could tell the guy was going to be a handful. When the teller asked if he had an appointment I instantly thought two things to myself: 1. No way this guy has an appointment, he doesn’t even know where he is. 2. There’s even less of a chance this lady is letting him in the bank right now. I was only half right, or wrong, depending on how you view the glass, and have never been more impressed in my life. Not only did she let him in without an appointment, she took the time to answer his questions and help him with God knows what. I was extremely impressed. They were very friendly and eager to help. Dominguez was exceptional. You could definitely tell that they care about you as a person. Very highly recommend this branch!"

"I've always had great customer service at this branch. As far as Wells Fargo as a whole, my only complaint is their service fee on my checking account. Easy enough fix though. Direct deposit."

"This branch of wells Fargo is the reason 0 stars should be an option. Their customer service should join the Hall of Shame. We have been to this branch multiple times, and unfailingly encounter the exact same experience; poor knowledge of banks products and services combined with incompetent and illiterate discourteous staff. Some of them don't even know how to operate a computer. What a joke. We also waited over 25 minutes, while employees were laughing with each other, moving at a snail's pace, and just ignored the fact we were waiting there. Nobody would come up to us and say anything. I wonder how these people get away with it like that? They are basically getting paid to do absolutely nothing. Try to walk in any time of the day, 9 out of 10 that's the case. There is definitely no sense of concern for the customer's time. This branch should be on the list of closing Wells Fargo banks. Why I am still banking with them? I am fed up, I'll withdraw all my funds, close my account, and go where I get greeted courteously, and where my transaction will be gladly processed."