Orangetheory Fitness 6201 Mid Rivers Mall Drive, St. Peters, MO 63376

"I’m going to preface this email by saying my experience does not include the actual workouts, only my customer support experience. I signed up for a free class for then next day, and after waking up the day of, I realized I couldn’t make the scheduled class. I went through my emails to see if there was any links to cancel, but found none. No instructions on canceling and no links. So, I attempted to call at 6:15 that morning but couldn’t reach anyone. Several hours later, I get charged $12 for missing my class. How can I be charged when there are no instructions on cancelling? To me, that is extremely shady. If youre going to charge people for missing classes, I would think it would be important to include a link or something detailing how to cancel. Also, had I not checked my bank transactions, I would have never even known I was charged as I received nothing from orange theory about the charge. This is not my first negative experience regarding their customer service. Several years ago, my ex-wife and I were members of OT, and after canceling several days before the new month started, we were charged for the upcoming month and told we didn’t cancel in time. Mind you, we canceled our membership 5 days before the start of the new billing cycle. This kind of stuff appears to be the norm with orange theory."

"The “theory” behind OrangeTheory really works for me!! I’ve been a member since they opened 5+ years ago and I feel so much healthier. I am stronger, without the crazy bulk and my cardio fitness has drastically improved. I run 5ks faster than my friends now where prior to joining I absolutely hated running. Monitoring my heart rate and overall physical output during class truly helps me maintain my exertion while oddly simultaneously somewhat pushing me to gradually do just a bit more. Tracking my results is incredibly fun too…I’m known to brag about how many splat points I got! I don’t know how they do it, but every workout is different with just the right amount of challenge mixed in. Coaches and staff are incredibly supportive and encouraging. It’s impossible to finish a workout and not feel happy with your success. I honestly love OrangeTheory Fitness works outs and this studio!"

"I like that it’s a smaller gym and not overwhelming like the bigger ones. The personal attention, and motivation you get from each class makes you want to push yourself. Each workout is unique so you never know what you will be doing when you walk in the door. Lots of variety, friendly staff, and great music makes it a great place to workout."

"Tried it out; awesome experience! Coach Emily was really engaging and got everyone putting in work! I think orange theory is much more geared towards leaning and toning. I want to say it was mostly women in the class, but there were a few men there too. It's nice to see your heart rate in real time and how quickly you can bring it up or down depending on the type of exercise you're doing. It takes the guesswork out of exercising and gives you an individual goal to achieve!"