Public Storage 5801 Wilson Avenue, St. Louis, MO 63110

"The price increases are absurd. In 11 months' time the price of our storage unit has gone from $95 to $115 to $145. A 52% increase in under a year? This is madness, and as soon as I can stop using them, I will. It doesn't matter how many emails I receive calling me a "valued customer," including the one letting me know that they're raising the price astronomically yet AGAIN, this says otherwise. Stop gouging your existing customers."

"I wanted to acknowledge the great customer service by Angie M! Despite me showing up near closing time due to traffic, she was still very patient, helpful, professional, and friendly. All of my questions were answered, and she made me feel comfortable in choosing and locating my storage unit."

"Had an amazing experience with Angie! So helpful and patient. Helped me fix a mistake I made on my end with my rental, then proceeded to also help us outside in the rain which was so kind. Very efficient, very kind. I will be using this public storage location again in the future."

"I have been moving into the facility and up until today I have been having a very pleasant experience. Angie has been going above and beyond with her customer service and making sure my move has been smooth. On the other hand I met the other worker of the office today. She was leaving and as she was leaving I was coming in and I asked excuse me are you leaving? (Meaning for the day)I would like to rent a cart before you do so. Her response was (unpleasant) I’m about to go to lunch I will be back in about 30-35 min or so. I reiterated I just need a cart and I will be sure to lock it back up. Nonchalantly she says I’ll be back in 30-35 min or so. She then proceeded to get in her car and pull off. Now, I too work in customer service and the way she handled the situation was far from professional. Now I have to wait for 30-35 min or so for her to come back to get into my unit. I don’t have help which is no fault of hers but it her tone would have been different I would not be leaving a 2 on my review. In addition when i returned to the facility to try and unload my truck Ms. Sid’s tone was completely different. She was very pleasant. Also her manager James called me first thing this morning to apologize about the interaction I had with Ms.Sid. I appreciate his speedy response and him taking accountability for the interaction. Thank you again James for your speedy response."

"Sid is awesome and has helped me many times in getting a larger storage unit in a timely manner. She is so helpful and is an All Star. She really should get a raise in pay for all that she's doing. Thank you Sid"