Saint Louis County Department of Public Health

"Billing me for a bill I never even received service for . I haven’t seen anymore in this clinical since 2020 and they claimed I got service on 1/23/2023 I’m not even in St. Louis anymore haven’t been here since 2021 they are liars."

"Took my granddaughter to get a test done and they were training a lady who was extremely slow which is understandable. When she finished, the next lady for the test was extremely slow. It was about five people ahead of us and it took about two hours before she called us. She was working by herself in a big place like that. They need to hire more people for that particular position."

"This is my second attempt to get a vaccination at this facility. Today I went at 10:45 AM to get a vaccination and was told that they stopped at 10:30 AM today. However, the website states that they will be available until11:30 AM closing at 12:30 PM. The first time I went I was told by security that they start back at 12:30 PM but I arrived at 12:32 PM and I wasn't even allowed to wait. This was in the Spring. I just would like for you all to at least update your website to reflect your current practices. And then the receptionist could be a little nicer. When people are explaining what the website say instead of stating. Well, things change. How about you update your website so that people can come when you say you're going to do what you do."

"Thanks to workers in TB department (Sarah, Jennifer, and TB department manager), I need to get my TB blood test but the workers on the first floor turn me away. I have an appointment before I went there, but they turn me away and didn’t bother to check with TB department. TB department manager follow up with the case and have me come back. The manager make sure I got my blood test done and worker Sarah is really nice she walk me to the phlebotomist! Very professional TB team!"

"Wow. If I could rate it even less, I would. I would wish the care I received here on my worst enemy. Shame on Dr. Bilyeu. I was nearly 9 weeks pregnant, and was supposed to get my first ultrasound. I woke up that morning, spotting, but my ultrasound was scheduled first thing so I was relieved I was going to be able to make sure everything was okay right away. Wrong. Her office never sent the order for the ultrasound that THEY set up for me 3 weeks prior. So the imaging Center tried reaching her or SOMEONE from her office for over an hour. Nothing. So I tried reaching for a while after that too.... Nothing. I FINALLY got ahold of the supervisor from another health dept (she was incredibly sweet, the only decent thing about my experience here) and SHE found the order and sent it over for me. So 3 hours later, I was finally able to get my ultrasound. During which, they couldn't find a fetal pole. They told me my doctor needed to get ahold of me within the next few hours, and if she didn't, I needed to call my doctor instead to find out what was going on. Nothing. I never heard from her. I couldn't reach her. Go figure. I finally gave up, and called my nurse hotline from my insurance. They told me to go to ER. Long story short, after leaving several terrified voicemails about the possible miscarriage and trying to figure out what to do, she never bothered to even call and check up on me. My miscarriage was confirmed 3 days later. Still haven't heard from her. Had an appointment with her on the 9th, but I do not plan on returning. Again, shame on Dr. Bilyeu for not bothering to respond to a terrified mom losing her baby. Shame on the health department for not having SOMEONE there that could have helped me reach her, or help me at least figure out what I should have been doing."