Genesis Health Group, Neurology, 56th Street
4700 East 56th Street, Davenport, Iowa 52807
About the Genesis Health Group, Neurology, 56th Street
Welcome to Genesis Health Group, Neurology, located at 4700 East 56th Street, Davenport, Iowa. We are a dedicated team of healthcare professionals committed to providing comprehensive neurological care to our community. Our clinic specializes in the diagnosis and treatment of a wide range of neurological conditions, ensuring personalized and compassionate care for each patient. At Genesis Health Group, Neurology, we utilize the latest medical advancements and state-of-the-art technology to deliver effective treatment plans tailored to individual needs. Our experienced neurologists and support staff are here to guide you on your journey to better neurological health. Whether you are dealing with chronic headaches, epilepsy, multiple sclerosis, or other neurological disorders, we are here to help. Visit us today and experience the highest standard of neurological care in a welcoming and supportive environment.
4700 East 56th Street, Davenport, Iowa 52807, United States
Opening hours of Genesis Health Group, Neurology, 56th Street
Monday:
08:30 - 16:30
Tuesday:
08:30 - 16:30
Wednesday:
08:30 - 16:30
Thursday:
08:30 - 16:30
Friday:
08:30 - 14:00
Saturday:
Closed
Sunday:
Closed
Reviews of Genesis Health Group, Neurology, 56th Street
"I wasn't aware the receptionists needed to have a neuro disorder to work here. The woman who called me to schedule my referral sounded like she was having a stroke. Then she called me a half hour later again to schedule my referral appointment because she forgot she called me a mere 30 mins earlier. Where are you finding these half brained twits. Also my appointment is 3 months out. When I questioned that she said she actually made me a priority over people with referrals since April because I'm a stroke risk. She said this all mighty and proud like she was doing me a favor. OK wow if I'm such a stroke risk you think 1 or 2 weeks would be the game. I asked to be put on the waiting list and to be contacted for a sooner appointment when someone strokes out and dies before their appointment before mine. Yeah she was speechless. I wish I had her name because I think she needs help."
"Had some problems with a provider and nurse Driesst was very rude. Management was very professional and understanding, but didn't follow up with what was promised on the phone. Waiting area very comfortable and front end staff very caring and helpful. Patient Relations through Genesis made things much worse. There should be someone you can call if you have a legitimate complaint that actually cares about your situation, instead of trying to cover for other genesis employees bad behavior. Patient Relations was useless and should be replaced by something else that works. Sandi at Patient advocacy was less than helpful and should be terminated as should her long distance supervisor."
"Dr Seraphini is a complete joke and the staff never returns calls. My first visit he spent 30 minutes googling my symptoms. I don't go to a doctor to have them Google what's wrong with me. I'm guessing the patient's specialist that's reviewing all of these comments and putting the phone number down doesn't do anything with the information or there wouldn't have such a tremendous amount of bad reviews not correcting the issue"
"Greetings. How difficult can it be to train your staff to address patients by the name which the chart dictates? I find this to be totally unprofessional and down right dumb. Mind you, i take no pleasure in the usage of that word. When patient info states the name of Robert, will your staff address this person as Bob? When patient info states Susan, will your staff address her as Sue? My patient info states Gregory. Why does your staff attempt to address me as Greg? Gregg? This was my experience Sept 25, 2023. Allow me to fast forward. Today, October 4, 2023 i receive a call from your staff regarding a new referral. I am once again addressed as Gregg or Greg. I immediately correct your staff. She makes the adjustment and i am thinking great. Our conversation lasted forty nine seconds per my call log and i will be _ucked if she did not call me Gregg, Greg again. Was she attempting to make a point here or was she in forty-nine seconds stupid? I spoke to someone in Mexico City October 3, 2023 and was asked, did i prefer Gregory or Greg. I spoke with someone in The Philippines the morning of October 4, 2023 and was asked, if i prefer to be address as Gregory or Greg. I fail to understand what is it about the Medical Profession in this region that fails to understand the level of being a professional. This type front end service does a disservice to those on the back end. Sending a memo would be nice. Upon my visit, i was surprised looking at your buildings and inquired of your success. There is no harm in taking the advice of a patient. It cost you nothing. New Patient Gregory Johnson"
"Dr. Serafini won't refill my antiseizure meds. I've been in contact with the office 3 times. My pharmacy has been in contact with the office 3 times. A nurse told me 2 days ago that she was about to call or fax the prescription in. The pharmacy has had to do 2 3-day emergency refills. I've even been in the office in person to ask. They didn't help me. They couldn't get ahold of the nurse from the front desk, so they didn't help at all. The receptionist was RUDE. Very rude. Pretty much barely gave me the time of day. My former neurologist, who recently left the office, refilled one med. I can't get the more important refilled. I'm so angry that I'm finished being nice. I'm going to express myself however I want to and change doctors and probably change offices. Another thing. Dr. Serafini makes me VERY uncomfortable. I have epilepsy. Out of all of the neurologists I've had over the last 31 years, he's the only one who poked at my abdomen. Then told me I need my gal bladder checked because I jumped because he pushed so hard it really hurt. My gal bladder was just checked. It's fine. He is a weirdo. Don't go to this doctor. He's a strange weird man who is awkward and bizarre."
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