Cricket Wireless Authorized Retailer 551 Beltline Road, Collinsville, IL 62234

"Are any of the stores useful? Cause nobody seems to know how insurance for this company works"

"This location is never open when its business hours say they are, and have to drive 30 minutes away to pay phone bill, because their staff doesn't want to come to work and open the store.. such an inconvenience"

"Kane was me and my mother's manager to get her a new phone, he was very helpful and got us her new phone that's was better than her old one.....I highly recommend this place and make sure to ask for Kane!"

"Great customer service! Linda was awesome! She was very patient and answered all of our questions. She also set our new phone up for us and made sure everything was working properly before we left. Definitely the best phone store experience I've ever had. Would recommend!"

"Some of the worst customer service I have ever seen in my life. My sister got a phone for her birthday and when we got the phone we asked if because her birthday was past the 7- day return policy if we had any problems could we bring it back. The manager of the store said that we could bring it back and she would make things right. On her birthday we found out the phone doesn't support 5 gigabyte wifi which is what we have. That day we took the phone in to the store and explain what happened. The person working that day first said it is out of the return policy so we explained what the manager said. We had to call the manager multiple times to figure this out. We settle on switching to a phone that everyone else in our family has and they say we will not have to pay anything for it. The person at their corporate office that is over the store says then said we can not switch it. They tried to convince us to buy a new phone with them and take the old phone to a phone kiosk at Walmart to get some money back. We ended up just taking the original phone and leaving. But before we left my 12 year old sister was crying cause she thought she had done something wrong. The employees there just ignored her crying, while we were trying to handle it. Thank you Cricket for making a girl cry on her birthday."