The UPS Store

"Love visiting this store. Everyone is very helpful. Shelly is wonderful and the best multi-tasker I've ever seen! There are all brand new staff that is polite and kind. They have greeting cards, cute notebooks and other shipping supplies. Thanks for all the wonderful service over the past year it's appreciated!"

"Used the store a couple of times shipping items to and from. Staffs always great and helpful. Called yesterday to see about a drop off for FedEx (they have a drop box) my package didn't qualify, the employee went out of his way to get me directions to the nearest FedEx location to drop it off. Didn't make any money off me still spent time helping. Thanks."

"Customer service is alright, staff always seems to be confused. Perhaps it’s because of the way Shelly trains/ talks to them. Not only have I witnessed her passive aggressive attitude towards customers (myself as well) but I recently watched her treat a new employee in training as if he was stupid, she was rude and acted as if it was such a burden to assist the trainee. The trainee was kind, again, confused, as this always seems to be the case with this UPS’ employees. I would imagine they can’t keep employees because of Shelly. I am glad they opened a new UPS in Wildlight, I can start going to that one."

"I had an extremely unpleasant experience at the UPS Store recently, all because of an employee named Shelly. From the moment I walked in, she was insanely rude and dismissive. When I asked a simple question about my package, she screamed at me in front of other customers. Her behavior was completely unprofessional and unacceptable. I will not be returning to this location and would advise others to avoid it as well. If you can, go to the UPS store location in Fernandina (about 10-15 mins away from this one). Shelly's attitude and lack of customer service skills are a disgrace to the store."

"The UPS Store has consistently proven to be an invaluable resource for my shipping needs. Their staff exemplifies patience and helpfulness, always ready to assist with any queries or concerns I might have, making the process smooth and hassle-free. This level of customer service truly sets them apart, ensuring that they are my first choice whenever I need to ship items. Whether it's the straightforwardness in choosing the best shipping option or the meticulous care they take with packages, their dedication is clear. Their efficiency and reliability in handling packages, regardless of size or destination, have made every visit a positive experience. This is why, for anyone in the area looking for dependable shipping services, I highly recommend The UPS Store as the go-to option. Their commitment to excellence in customer service and shipping expertise not only meets but exceeds expectations, solidifying their role as a cornerstone of the community for shipping solutions."