Mehlville Modern Dentistry 4121 Elm Park Drive, St. Louis, MO 63128

"Thought this was a great place until I received a statement balance from them 9 months after my last appointment stating that I owed them more money. After each appt, I discussed the billing with staff and payed whatever out of pocket cost was left behind after insurance coverage. I made sure to clarify with staff that all payment had been made and there would not be a remaining balance. Not sure why they are saying I owe them more money and it is extremely difficult to get in contact with them now that their hours have shifted to one day per week."

"Have been taking my teenager here for a few years now. At first it was great, but now it's just awful. The staff is friendly, but they consistently cancel our appointments with practically zero notice (almost always the day before the appointment). When we try to re-book the schedule is always so full that we end up having to push the appointment anywhere between several weeks, to several months. The receptionist told us it's because their office doesn't actually have a dentist on staff! (I guess they're rotating doctors in from other offices?). Because of our dental coverage, we are limited to which dental practice we can use, otherwise I absolutely would go elsewhere."

"I started going to this office years ago and it was amazing. The staff was welcoming and nice, and they were conscious of my severe anxiety and panic attack disorder. To make me comfortable they would use general anesthesia for certain appointments. When I came in for my last appointment, instead of general anesthesia they said it would be local. I informed them of my condition and the manager told me, "it doesn't hurt that bad, just a pinch, I just had a procedure done." The number 1 rule in healthcare is never compare your experience and pain with someone else because everyone has a different pain tolerance and pain is subjective. I then told them that the doctor that did my root canal and crown, did it under general anesthesia. They told me multiple times, "no you didn't, we don't do that here." But why would I lie about something like that when I have the paperwork to prove it. I don't like to be called a liar, treated like I was an imbecile, or talked to in a disrespectful, condescending manner. I found a new dentist office that I love and I will never be back."

"I have always had great experiences here! The staff here are well knowledgeable and kind, the doctors are polite and patient. They answer all of my questions and concerns. Most importantly they do an AMAZING job with the care of my teeth! They have perfect communication when it comes to appointment scheduling and work with my work schedule to still get me in as quick as possible and when it comes to billing they always give me options on how I can take care of it. One time they reprocessed my insurance with an additional one I forgot to mention and got a new quote for me in no time! My whole family goes there and I have built a very positive relationship with pretty much everyone in this office. Not once have I ever been disappointed coming in, 10/10 definitely recommend."

"I wanted to say thanks to the staff at this office. It was a pleasant visit and all as thorough in explaining the process and the next step. A very knowledgeable staff and a great team and was a pleasure to meet them for my second appt. I look foreword to seeing them all again. I feel comfortable and things are explained well. I’m grateful that they are all so professional and I hope to make new friends. They are working with me on the funding side which makes things easier for our financing. It’s a beautiful facility and all are amazing. Thanks to the staff and surgeons and dental doctor that has given me a great experience"