Hertz Car Rental - East Moline Avenue Of The Cities HLE 485 Avenue Of The Cities, East Moline, IL 61244

"The woman who helped us was so great! She answered all our questions, helped us find solutions to our problem and knew what she was doing. Would definitely recommend and will be coming back."

"Showed up on Saturday to pick up our rental due to our car needing to go into the shop to be fixed because we had been rear-ended a week prior, state farm recommended Hertz. When we showed up their computer system for state farm claims was down, we were supposed to drop our vehicle off at the repair shop that day and we were supposed to be heading to Tennesee in the rental the next morning. State Farm had set us up with a full size rental/van, however we were told we could not be helped until Monday by Hertz and acted like it was not a big deal that we had wasted time driving to pick the rental up and had to leave without it. So we delay our trip and call Monday morning and we are told they had already rented out the only van they had but they had a small suv on site, which was not going to work for our families needs due to having a lot of luggage/softball equipment. Whoever I was on the phone with at Hertz had an awful attitude and was snippy with me most of the conversation. State farm was able to cancel our reservation thank goodness and we switched to Enterprise and they had us in a van in a half hour!"

"Poor management. Avoid Hertz, Especially the east moline location. They are scam artists. Paid ahead of time and arrived for my rental just for them to cancel my reservation. They cancelled my rental and told me to go to the airport, which i did. The airport could not honor my reservation. Went back to East Moline and they wouldnt rent to me because they needed my car for tomorrow."

"It is nearly impossible to a human when trying to check the status of your reservation or when your shuttle is supposed to arrive. When you request an operator the robot hangs up on you. Ridiculous"

"Was charged a 200.00 outside wash fee, I went to complain about it and was told it was probably a detail fee, when I know the car wasn’t that dirty. The lady working said she would have the manager call me, but I never received a call, went back the following week to see if I could get the money returned to my account and was told the manager was off sick, also there were no smoking in that car. I have always rented from enterprise and quite often and never been charged a cleaning fee, have even taken back with sand in it from the beach. The only reason I went with Hertz is because my insurance company State Farm recommend them, I’m letting State Farm know of the unfair treatment and charge."