MAZDA at Key Auto Mall
3700 16th Street, Moline, Illinois 61265
About the MAZDA at Key Auto Mall
Welcome to MAZDA at Key Auto Mall, your premier destination for all things Mazda in Moline, Illinois. Conveniently located at 3700 16th Street, our dealership offers a comprehensive range of services to cater to all your automotive needs. Whether you're in the market for a new or pre-owned Mazda, need expert car repair and maintenance, or are seeking flexible financing options, our dedicated team is here to assist you every step of the way.
At MAZDA at Key Auto Mall, we pride ourselves on delivering exceptional customer service and a personalized car-buying experience. Explore our extensive inventory of the latest Mazda models, each equipped with innovative technology and superior performance. For those seeking quality used cars, our selection ensures reliability and affordability.
Our state-of-the-art service center is staffed with certified technicians ready to keep your vehicle running smoothly. From routine maintenance to complex repairs, we use genuine Mazda parts to ensure your car receives the best care possible.
Need assistance with financing? Our finance experts work with a variety of lenders to provide competitive loan and lease options tailored to your budget and lifestyle.
Visit MAZDA at Key Auto Mall today and discover why we are the trusted choice for Mazda enthusiasts in Moline and the surrounding areas. Experience the difference with our commitment to excellence and customer satisfaction.
3700 16th Street, Moline, Illinois 61265, United States
Opening hours of MAZDA at Key Auto Mall
Monday:
08:30 - 19:00
Tuesday:
08:30 - 18:00
Wednesday:
08:30 - 18:00
Thursday:
08:30 - 19:00
Friday:
08:30 - 18:00
Saturday:
08:30 - 17:00
Sunday:
Closed
Reviews of MAZDA at Key Auto Mall
"The costumer service was appalling to say the least. Our car broke down during a 3 day roadtrip that turned into a 6 day trip because of a lack of competence, communication, and priority. After having the car towed to the shop it took 4 days to even look at it to run a diagnostic check. During which it took over 3 hours to do, even after being told what the problem was. The wrong fuel was put in the car. After flushing out the system they retested it at 4pm and found that the spark plugs were damaged as well. Which means during their "diagnostic check" they didn't check one of the few parts that could be damaged when that happens. It's like they just threw on an obd2 reader on and sat around for 4 hours and called it good before giving us a call. They somehow DIDNT have sparkplugs that fit a new mazda at this particular MAZDA dealership, so they had to order them over night further extending our stay. There were several in stock that fit the car within a 1 mile radius on hand. They then charged an extra 360 dollars for 35 dollars worth of parts and an hour of labor. The next morning we weren't called or contacted about the price confirmation so they could start their work. So we walked a mile from our hotel with all of our belongings to actually get in contact with them and wait for the car. A reoccurring theme with our experience was a lack of communication. We were put on hold for 30+ minutes at a time and had to send messages through the Key Auto Mall for them to call back, which they didn't. After trying to get the job rushed we were rudely dismissed over the phone. After asking if we could speak with a higher up to explain our situation and possible discount options, our advisor(Amanda) sent us to the sales manager who then pretended to go and try and figure something out. We never heard back from him. We then managed to look up and find out who the service department manager was(Tom) and met with him separately and he thankfully managed to get 10% knocked off the final cost after talking down to us. The only other helpful person there was a different advisor not assigned to us. She was kind and understanding and would help us get our stuff in and out of the car when plans unexpectedly changed. Give her a raise. Dealership service at its worst."
"I recently Purchased a new Mazda at key. The sales person I worked with, Brian Magee, went out of his way to secure the vehicle I wanted within the timeframe that I needed it. He was also very understanding And accommodating on the day of purchase. I would definitely recommend Brian and if you’re looking for a new vehicle."
"Brought vehicle in to get fixed that I just purchased for 25k. I thought the issue was covered under a bumper to bumper warranty. I was told it was not and I was charged 170 for looking at it. I didn’t sign anything, and no prior notice that I would be billed this. I paid because I didn’t think I would get my keys back."
"Brian Magee helped me purchase a new CX-5 and I couldn’t be happier! This was, by far, the easiest and most pleasant car buying experience I’ve ever had. Everyone was incredibly nice, no-pressure, and straight forward. The process was quick and the price was fair. Highly recommend!"
"A big thanks to Mike Thompson for helping us purchase our new Mazda CX-5! We appreciated his willingness to listen to what we were looking for in terms of options and size, his patience, and most importantly, his lack of pressure during the buying process. We won't deal with high pressure, and that's one of the reasons we bought at Key Mazda. We love our CX-5! Thanks again Mike and the team at Key Mazda!"
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