Auntie Anne's 33 South County Center Way, St. Louis, MO 63129

"We went and received poor service and raw dough. We asked for a regular pretzel and the young lady advised it would be 15 minutes so we then asked for the pretzel bites. She then just walked away leaving us standing there awkwardly. Another girl then brought us our 2 cups of nuggets, set it on the counter, and walked away. No one asked for payment. Neither lady said anything. We paid using our credit card and left but could have easily just walked away with the food. We sat down at a table and started to give some to our 4 yr old and realized one of the cups was full of nuggets not fully cooked. We took that cup back, they replaced it and they seemed ok. About halfway through the cup more raw nuggets were on the bottom. We then just threw them away and left. Usually love Auntie Anne’s but this was a disappointment and an awkward experience."

"(Update) 5 star I tried this location about six weeks later. There were two employees working. We had no waiting and no problems. I ordered two cups of pretzels as they looked hot and ready. The store looked clean and ready. Great experience again here. Thank you! (Update) two star I tried this location two weeks later. It looked more functional, I’m hoping my email to Auntie Annie’s worked. The crew was busy and I was helped quickly. The “lead” person I encountered before was not present. I was also hoping other people from two weeks ago, who experienced what I did, reported their experiences too. I read previous reviews before I sent mine two weeks ago and I was surprised how long the issues went on. After a much better experience this time, I will try this location again. It’s improved. Thank you. (2 weeks ago) one star This location is TRASH. If anything closes in this mall next, it should be this location. Obviously managed by a “lead” who doesn’t understand time management VS sales. This place was staffed more than McDonalds. Five or six employees in view and the “lead person”would not sell ANY of the 15 cups of Pretzels in the heated display case because she wanted to FILL the case first. Quoted as saying “doesn’t want to get behind”. YOU ARE LOSING SALES. Besides the “lead”, the other employees looked petrified to make a move unless authorized by this “lead”. Your store is here for us, not the other way around. If you’re not ready to open! Change your hours! I hope she leads this place to close. In the past, this location does have employees that were better off at certain 99 cent taco joint. They are mouthy and no customer interaction skills. Good bye to once a great pretzel location. Times have definitely changed. Poorly managed and the owner should be ashamed. Actually Turns away sales! Amazing! Have the day you guys deserve!"

"I live an hour away from this franchise, so I decided to order a bucket of pretzel dogs. My first transaction went fine. Since I love so far away, my family decided they wanted a bucket as well, so I went to make another transaction for the same thing, when the employees heard my heard, I head one exclaim, “Are you serious?” With an attitude, then another girl, looked at me with the same annoyed attitude and warned me that it’s going to take 20- 30 minutes. I said that’s fine I live far away and I don’t get to come here often, with a smile. Now feeling awkward and like I’ve inconvenienced them, by making them do their job rather than sitting on the stools or standing around in the back. Now I remember why I live in a rural area rather than this city- YOU People, need an attitude adjustment up here. I cannot wait to leave- with my food. Probably won’t come back for another year if at all."

"Went to the counter last Saturday at 1pm and was told they were “closed” despite having pretzels in the window. Was back at the mall today at 11:30 and saw a similar sight. Went to the counter and once again I was told they were “closed”. Google says they are supposed to be open and pretzels are in the window. I’ll celebrate the day this place goes out of business."

"Couldn't get what we wanted because they didn't have it. During lunch on Friday rush they didn't have original pretzels.? Then to top it off, the lady was short with me and didn't even thank me for coming. I walked away during the silence. Awful customer service and no way to inform me of how long it would take to get what I wanted instead of what they had on hand. And when I got my order it wasn't even in an auntie Anne's cup, it came in a "Roma, brand for quality" cup.? The finest pizza and food specialties.?"