Spectrum Store

"Went in stood with a employee with my equipment to be handed back in. He pretended to have computer issues as more people came in .the ladies working was trying to take care of them one by one as this guy stalled.and had rude remarks to say about the other girl employees how she is lazy.as I stand here trying to hand my equipment back in which takes literally 5 mins. After I say ok you have clicked and backed out over and over thinking I can't see but I can. Just so you can look busy then talk crazy on the ones working . Then lie to me like the computer is messing up. He ask for my name and info as I have him before. Says he can't find it. But I have had service with them for 8 to 10 years. So I told him you either take this equipment back and give me my new one for my moving . You all even transferred my address to the new one. Told me to bring it up and easy exchange.here I am 50 mins still equipment in my hand. This dude says he is getting manager I said you better get someone cause your luck is running out buddy. I do not play stupid game with stupid people or companies. She comes out only heard his side harassing him. Did not ask what she could to help. But I need to leave now. I told her how he is talking trash in your girl employees she said get out or calling the cops. I said call them.ibfact why don't he walk me outside. . . In no way will I ever walk back in that store. I left with my equipment and was banned from that store. This is what I get for being a customer of a shady company. This happened 100 percent. My wife was also there. I called the hotline to complain and Noone called back or any resolve. I might just take a walk in their tomorrow and see my old friend. If he wasn't fired for being the worst employee in the world. Was gonna be 2 stars but after reliving it it's one star because you don't have zero stars. This is one of very very few bad reviews. Enter at your own risk.employees and maganer have no idea how to solve or resolve issues. At all. The blind leading the blind. The Shiloh office. Next to derbergs. I go to Belleville store and very nice organized people. Never had one issue .Collins ille store same thing. Do not deal with the quakes at Shiloh store. . They do not care about their customers ."

"Brian was very helpful and knowledgeable even gave me a number to text if I needed anything in the future definitely recommend asking for him to assist you when visiting the store"

"New customers to Spectrum. The current store manager KIM was present, attentive, knowledgeable, and very friendly. She was a huge help. The representative that helped in-store was Tyler There were SO many random hurdles and challenges for him to work through and not once did he seem overwhelmed or frustrated. Tyler was very thorough and patient and got the best available for the mobile needs of 3 individuals - and home Internet."

"I was in the store yesterday (Sunday) as a walk-in. I left because 8 people were in line with only 2 associates working. I returned today (Monday) and sitting outside at 9:48am and tried to book an appointment, but the 1st available time is 12 noon. It makes no sense. I'm just trying to do a factory reset without losing info that's on my Google account."

"Great experience today. I waited a long time, but the service was just awesome. I can't say enough about Kim and Tyler's effort to take care of a lot of customers and keep things moving. They both were just amazing. Thank you to both of you."