T-Mobile

"Josh L. was incredibly helpful to us! We were with ATT and changed to T-Mobile. After 4 days, several trips and hours of trying to get through to ATT. Josh got it done . I can’t express enough what a help he was! Thank you!"

"We had a great experience when upgrading to new phones. Tabitha was very helpful and made the transition as smooth as possible! Thank you for the help!"

"I recently switched from Verizon to T-Mobile. I went into the store because my phone was not working with the SIM card I had received. I tried to order a new phone and was given the message that since they could not verify that it was me, I needed to go to a store to buy a phone. The employee there did everything she could to help me. She was nice and professional. As far as T-Mobile tech support goes, they get only 1 star. The person said they couldn't help me and I just needed to switch back to Verizon. HaHa."

"Can not say enough good things about Josh and the associates in this store! They helped me when no one else could! They went above and beyond! Thank you so much for all your hard work! Highly recommend this store over any other store!!! Hands down the best tmobile store!!! Again, thanks so much for your time dedication and hard work!!! You are greatly appreciated!!"

"I recently switched my cell phone provider to T-Mobile from Verizon. I called T-Mobile customer service to initiate this change and trade in our phones for new ones. The new phones arrived within a few days at which time I again called the activation line for T-mobile. My experience with that process was a complete and total disaster. My family went 3 days without phones which finally led to their specialist telling me to go to a store on Thanksgiving. I tried to explain that the stores were closed without success. The following day I went to the Waterloo, Il store and spoke to the store manager, Josh. He spent several hours that morning attempting to untangle the mess. The representative that he contacted put in a work order for a tech to work on our problem. The following morning our phones were still not working. I returned to the store and Josh once again called to correct the mistakes. Josh was very understanding and helpful in addressing all of the issues we had. I can’t say enough good things about Josh and his staff at this store and would highly recommend them for anyone’s cell phone needs."