Great American Cookies

"Ive only had good experiences here. Great cookies. I definitely recommend, especially as delivery"

"Went to pick up my daughters cookie cake, was paid for on the 20th, was suppose be picked up the 24th at 1 o clock. I get there give the name they don’t have it! Then asks me to step to side to help other people why they figure it out. Other people ask for their cookie cake…they don’t have it. They go look for it another guy comes they ask can I help you? He says he has a cookie cake they can’t find it…after finding there cakes they still never found mine. Gave me 1000 excuses told me I went to wrong one maybe or did I order online. I tell them no. I ask to speak to a manager 5 times until finally the employee gives me her phone with Kelli on it… she was horrible with the situation very unprofessional an kept telling me she couldn’t find a recite…I tell her I have a half hour to get to my daughters party she asked how can I make it better? I said I need a cake that says happy birthday with my daughters name a for free for the huge mess up. She tells me no she can’t do that so I say I need to talk to someone above you she says “there is no one above me I am the owner” so she could of helped me the way I wanted if she wanted to…so I tell her refund my money will go to hyvee she says she can’t refund whole thing bcz I got a cookie the day I ordered the cake…I laughed am said I guess I got a free cookie an my daughter don’t get anything…she finally after a hour refunded my money…I WOULD/will NEVER BUY FROM HERE AGAIN!!!!"

"Mistakenly thought this place was closed (old location by Orange Julius), it's by the mall side entrance to JC Penney's down the hall towards the parking lot. Double Doozies are the best, LOVE that white frosting. Some day I'd order the cookie cake double-doozie style! You can't beat their traditional chocolate chip cookies!"

"We ordered a cookie and paid ahead of time since it was a special request (this coming from the store). It was supposed to be ready by 1230 today. When my son went to pick it up he was told they did not have such an order. By the time my wife was able to call and cancel the order (at this point we would rather do business with someone else) since they already started to make the order a refund was not possible due to the owner's policy of no refunds/discounts. I would give this zero stars if possible and will do my best to let everybody else know to find someone that appreciates your business and not to go to Great American Cookie Co."