UScellular 2910 East 53rd Street, Davenport, IA 52807

"What a joke of a place. Talked to the manager lark about what we were wanting and he told us he would be in the next day to help us with everything. Show up and lark is nowhere to be found and so we tell the other manager what we were told and everything and that manager said he was unable to help us. I just don't understand how managers aren't on the same page and can get away with lying to customers about services and products. We then were told that it would cost us more money instead of it being free. We were due for an upgrade and to renew our contract but now we don't think we will. We also can't seem to can't service anywhere on the west coast with this service as well. Just unprofessional"

"I would give 10 stars if I could. I was helped today by Payton and he was nothing short of amazing. Fast, polite, and above all got me exactly what I needed. This was the best experience I've ever had at a phone store. If AT&T has made you angry enough to throw things, this is the place for you."

"Adam was a tremendous help. Made the process of upgrading my Grandmother's phone very easy and was able to help lower our bill! Thanks Adam!"

"I bought my Google Pixel phone last spring and immediately started having having my phone get hijacked by unwanted pop-up ads, even when not in apps or on the Internet. A few visits to the store were unsuccessful, mainly because it wouldn't act up then (of course!). But then I spoke with Lark, who was able to identify a Ringtone app that I neither wanted nor needed, which apparently had downloaded itself from another app. He explained that this sometimes happens nowadays, as pop-up ads get more clever. Lark removed this annoying app, and I haven't had a single surprise pop-up since. This isn't our first time they've helped us out. US Cellular continues to exceed our expectations and provide helpful and straightforward assistance, and are always patient, even with us over the hill folks who didn't grow up with computers, let alone Smart phones. They never give us the impression that we're being a bother or are somehow stupid for not knowing more about Smart phones. We also appreciate being able to pop in the store when needed and deal with caring individuals, and not have to deal with a call center which can't see or properly understand our issues. We've been with US Cellular for over 10 years, and we have no interest in changing providers."

"I called to make the store know they had made an error on the phone line they added insurance protection to. I felt rushed to end phone call, the representative said they had customers in the store. The answering service states wait for next available representative, so was not happy and did not feel I was being treated as a valued customer or have my concern fully addressed."