Milan Storage 418 1st Avenue West, Milan, IL 61264

"Moved out in January 2024. Gave my notice. Cleaned unit. Moved out a few days ahead of schedule. NEVER got my deposit back! I have called several times. I was told I would receive refund check. NEVER got it. Here we are six months later. Still no return of my deposit. And please don't respond to this post. You have had over six months to refund my money and haven't."

"It's actually warm inside during the winter with the climate controlled storage. My stuff has been safe. It's a clean place with security cameras. Really wish it was more wheelchair accessible to get inside. The ramp is accessible in the summer, but doesn't seem to be maintained well in the winter. The inside is perfectly fine for me. Haven't seen anyone in the office once, yet there appears to be a mysterious upstairs which I'm curious about but wheelchair... -1 star for problem with Wheelchair. There's a back door, I've seen people seem to use but I've never used myself and I'm not sure if there's a pin code lock or what over there. Maybe it's only for people who work there? I will have to check it out next time. Maybe there's an easier entrance for wheelchairs at the back door. Is the owner contacts me back on this to help me understand, then I will write a different review."

"I also am concerned for those who have or are thinking about renting a unit at Milan Storage. I had rented unit #514, back in May of 2021, and paid for an entire year ($663.50) at that time. All went well. I later moved to a different unit #569, in June of 2022, and again paid for the entire year ($540) at that time. I have paperwork which shows my next payment would be due on July 6, 2023. I had spoken to owner (Ben Jacobs at that time), that I may be moving out completely prior to the end date of the contract, and would I be able to get a refund for the unused portion of the rent. He advised me that "yes, I would be refunded any unused rental amount. I live in Florida and flew back the first part of May 2023, and May6, 2023, completely moved out everything in the unit. At that time, I also noticed that in the office area of the business, everything there had also been removed. I was told that morning the business had been sold, but no further information was given to me. It was nearly impossible to ever have anyone answer the phone and the 3 times that someone did answer, all they would say was that the business had been sold and someone would call me back. No one EVER returned my calls. I tried contacting the new owner by sending emails, but again, to no avail. In my opinion, this is some sort of a scam and those interested in renting a storage unit in the Milan, Illinois area, should look somewhere else, as I now wish I had, because in the end, you'll wish you had if you haven't. I file a claim with the BBB, and they also were not able to make any contact with the business. I sent copies of all the paperwork I had, to the business, asking that I be refunded the $90, I had been told by Mr. Jacobs I would receive if I left early. I refused, and I have been unable to reach Mr. Jacobs by any means and have tried all options I can think of. Be aware consumers. I don't know who these people are, but you do not want to do business with this company."

"Had the pleasure of renting a unit at this place recently and I couldn't be happier with my choice. The on-site manager, Hap, is truly the heart of the place - always welcoming, helpful, and ensuring things run smoothly. The upgrade to HD security cameras gives me peace of mind that my belongings are safe, and it's hard to miss the iconic rotating horse on the billboard! Just seeing it working again brings back so many memories. Whether you need indoor climate-controlled space or outdoor storage, this place has got you covered."

"I purchased a storage unit July 8th and no longer needed the unit so I canceled the unit.I have been calling to get my money refunded back into my account since I didn’t need it and it has been nothing but a problem and it’s been two weeks now and every time I call they tell me it’s out of my control now it’s up to higher management.They can never get a hold of higher management.Then today I was told they could be on vacation or sick leave. That’s fine but I want my money back from something that I didn’t use.Quick to take it out my account but resistance to place it back in there. Within two weeks you should have heard from someone.And they always tell me we will get ahold of you before the day is out…Nope..Make this make sense to me."