Altus Building Solutions, LLC. Ringgold, GA 30736

"Things started out well with Phil Graham and his company. Despite crazy costs for installing a Trex deck and all of the custom work required, I decided to move forward with his company versus the more widely known Chattanooga Exteriors. I felt he would be able to add the personal touch needed for me to feel comfortable with the project while I worked. The project ended up taking longer than expected. According to my wife, his crew normally was late arriving, had numerous breaks, and left early almost every day. I figured it wasn't a big deal since it fell on Phil's shoulders and his nickel to pay them for the extra days. But the lack of urgency did annoy us a bit. Overall, though, the deck itself appeared to be a wonderful replacement for our wood deck that was failing. But the little details at the end seemed to trip up Phil and his crew. Communication became limited, and excuses became plentiful. However, after $72,000 spent and several months of time, we had a completed deck. In less than a year in March of this year, I reached out to Phil again. The sideboards throughout the construction were failing. Several of the boards have bowed out enough to pull the screws out. This seems to be a problem with Trex and not necessarily Phil and his crew. However, as the face of the project, I reached out to him in March with numerous pictures. As bad as his response timing was at the end of the project last summer and fall, his response this time around has been awful. There seems to be no interest at all in fixing a deck project we spent $72,000 on. Since Phil likes to compare his industry to mine (the auto industry), imagine buying a brand new Stingray Corvette with numerous dents. The dents in our deck are the bowing sideboards. Would anyone reading this accept a new Stingray Corvette with dents all over it? I think not. As the customer, you would expect the dents to be repaired (though you would likely not accept a previously dented Stingray). That's all I have been asking since March. We are basically spending our second summer unable to entertain at our house and in our pool area because last year the deck wasn't completed in the promised time frame and now because the repairs cannot be completed. Instead, we have a $72,000 deck project with eyesores. I am embarrassed to even talk to my coworkers about this because they thought I was crazy to spend this kind of money on a deck in the first place. Now the situation is laughable because I can't even get the deck repaired. Understand, too, that I wasn't even 100% happy with the project. The underdeck has never functioned exactly as it was supposed to. The previous deck had a cheaper system that worked much better. But I let that slide initially. I'm convinced now that the whole situation has become heated that I likely will be left with a $72,000 deck with a lot of issues. So, I cannot recommend Altus Building Solutions to anyone!"

"Very professional! I thought I just needed new shingles. Turns out the decking underneath was rotten too. I'm glad we worked with Phil and his crew. I'm not certain that another company wouldn't have left the bad decking up there - or perhaps sold me way more decking than necessary. His guys were there *before* I left for work and my yard was spotless when they were done - which was before I got home at 1700. I can recommend Altus Building Solutions without any hesitation and I have. I'll be having them back to work create a pagoda patio for me! Thank you, Phil!"

"These guys have worked on a couple of different projects at my house and we have been thrilled with the work they've done. I've also referred them to several friends. Their work has been perfect. Their pricing is very competitive and they do a great job - generally leaving the surroundings better than they found them. I can't say enough nice things!"

"We needed a new back deck. Phil was great to work with and had really good design ideas. We now have a wonderful deck which turned out to be where we hang out with family and friends all the time. Good quality work at a reasonable price, on time with no games."

"The absolute best roofing and deck business I've came across! Affordable, professional, dependable & they work in a timely efficient manner that myself and my husband was really impressed/pleased with!! Would highly recommend them to anyone needing roofing, deck/patio work!"