Styles by Monique Chante'l

"The owner is great. Had 2 very bad experiences a few years apart with different stylists there but never any confusion with the owner. And the other stylists are predominantly a kind bunch."

"I booked an appointment with a set time of 1045 AM and was not serviced until 1121. Monique had another client in the chair upon my arrival which is not uncommon in this business but to my dismay ANOTHER client comes in behind me for an appointment with Monique as well then it occurred to me she had double booked us. So instead of her servicing me she had her other stylist wash my hair after I had Already been sitting for 30 plus minutes, I was later placed under the dryer for God knows how long so her other stylist could finish their own clients. It is not so much the stylist I am upset with because they had other bookings and I’m not their responsibility. The final nail in the coffin for me was being asked if I wanted to “wait a little longer” and “I seem like I’m in a rush” When I replied No,I’ve been here since 1045 Monique’s response was “Well it is the Saturday rush” I’m not sure what the Saturday rush has to do with my time being wasted, your stylist finishing your job, or the mismanagement of clients but I can certainly tell you “Saturday rush” does not mean I make an appointment for 1045 and not leave until 1:24 PM. A special thank you to CeCe for taking care of me you’re professionalism and skills did not go unnoticed. It is very clear that you are the one holding the shop together. I will Always support black businesses but mismanagement of time will always be the downfall sadly. This timeline was egregious for a simple silk press."

"My first experience was an appointment for my daughter. We showed up at our appointment time and Monique asked was I sure I had an appointment. I confirmed I was there at the correct time and date. Then she said that the prices are wrong on the site and gave me a higher price. She began to wash my daughters hair and another customer walked in. Monique got on her phone attempting to get another stylist in to help but no one could come. She then proceeded to schedule them for the following day. They started having side bar conversations about visiting other countries while my daughter was still in the sink waiting with wet hair waiting for her to finish. It was at least a 10 min conversation if not more. Two days later I attempt to get my hair done at 9am. I arrive and Monique is not there. The salon was closed so I called to see what was going on. Monique stated she was on her way to LA and that she had someone else to do my hair and they were running late. She said I know you’re impatient so if you don’t want to wait I understand. Note that I’m NOT impatient but I expect to be serviced at my appointment time with no distractions as I have other things to do and appointments to get to. I agreed to wait 15 mins. 5 mins later Monique called back and asked did I see a man walk into the Salon and that he will do my hair. Now earlier she said it was a lady on the way and in no way shape or form am I or will I ever be comfortable being in an environment with just myself and a man whom I do not know alone. She stated that he does not want me and he’s not that type of man. I’m not sure what she meant by that but I don’t care what “kind” of man he is. I’m simply not comfortable. She is very rude and unprofessional. She did great work but on a business scale I would never recommend anyone to her. She does not know my background or anything to make assumptions on why I have a gender preference. I cannot even patronize any of the stylist working here as it is being ran by someone very insensitive and unorganized."