First Class Custom Collision

"Local Small Business. I had some last minute work done to my car. I was given a printed estimate before any work was done that had part cost and man hours. All work was done in a timely manner and did not go over the provided estimate. Everyone I spoke to was professional and respectful. I think this a a great small business and will definitely be a returning customer."

"Quick and simple great very satisfied!"

"They helped my husband when they were not open yet. His brother passed while at viewing his tire went flat. And he went over to see if they would help, they did not turn him away they helped right then... That won us IV had work on my truck and they are replacing a fan motor for me tomorrow... I highly recommend First Class to everyone.. plus they are a Marin family thankful and grateful to all at First Class Auto repair..."

"Dependable work. Great people."

"I can't suggest First Class Auto Repair. I had a 1990 Chevrolet truck taken here August 30th because of the serpentine belt coming off. I needed the front accessory drive and door locks changed. I provided the parts. I also needed ac and odometer checked. I call September 2nd, I'm told accessory drive is on but needed electric fan and custom hoses then truck is ready. They had a used fan that fit but still needed to get hoses. I called September 7th to follow-up and hoses are ordered. I call again to follow-up September 15 and all hoses are on but they couldn't find fittings for aftermarket ac compressor. I asked about door locks and odometer. They didn't touch them yet because of the hose. What? I called the accessory drive company and was sent to VintageAir website for parts. I talked with the owner of First Class Auto Repair about this and he said he'll have someone look at the website. I called again September 17th to see if the website helped but no mechanic available. I asked for a callback, never called back. I called again September 21st and they said they are ordering parts. I called again September 28th and they got the parts but a part was wrong. I called September 30th and new part arrived but required NAPA auto parts to crimp new hose fitting. I asked about a quote for paint when I pick the truck up. Called again October 1st and they said the truck should be ready. I get a call later that day that NAPA won't crimp the hose. I say that's fine just finish the rest of the work and I'll get the truck. I get a call while on the way to get the truck that it's ready. I get there and no quote for paint. The door locks are not changed and odometer is not checked. I drive the truck 10 minutes from there and at idle the truck now runs hot. Worst experience I've had with a mechanic. They never updated me without me calling first or complete the work requested in over a month."