SOAK Laundry Center at Lower Mills 2259 Dorchester Avenue, Boston, MA 02124

"Some employees lie directly to their customers faces that they don’t have a bathroom"

"This place honestly deserves 1 star I’m only giving the extra star for the nice African American ladies who work here. I’ve lived in this neighborhood for over 15 years and have never experienced such a terrible money hungry laundromat. For starters the owner made the place so much smaller than what it was and there’s only like 10 machines in there. The prices for the machine are outright outrageous the drying being as much as it was with how much time it offers to dry your clothes had my mouth on the floor. Then when you want to add money to your card they don’t even let you use singles you have to use $5, 10, or 20 dollars only and the staff doesn’t even have change to give which is super inconvenient, and if you’re using a debit/credit they have a minimum of $10 that you need to put, it should really be $5. I don’t know the micro aggression in this place is unreal it’s sometimes feels very uncomfortable to be in there. The owner and the staff like to nit pick and just hover around you ugh I miss the previous laundry with the previous owner :("

"I can see why people complain about this place. The are so rude and unprofessional. This lady is walking behind me telling me where I can and can't put my things. I don't recommend. I do recommend dependable laundry on dorchester Avenue !!"

"This place is SUPER OVERPRICED! Other than the large dryer I would never come here. I’ve lived in this neighborhood for 32yrs and this place is money hungry. I feel bad for the staff. It’s like they work under fear. You can’t even relax while washing your clothes The local competition have way better prices and they are crowded for that reason. I won’t be coming back. I washed my bedding and took my clothes to another location. What I spent $28 on one bag of laundry. I usually spend $40 to wash EVERYTHING (3 bags of laundry) what they charge for a “large machine” is considered a medium at my other location and only cost $6 it was $10.25 here. Drying is $3.50 when other locations offer free dry or .75 for 10mins. I had to use two bc again their “large machine” is really a medium. There machines are no better, just newer."

"Damaged a lot of my clothing with bleach, I believe it was accident, one of workers probably dropped the bleach. Which I understand, but the fact the owner argued with me and said I did it was outrages. He later said how much was the clothing to compensate, I told him , he said I was lying. The clothing that was stained was traditional clothing from Dubai and lululemon tops. I didn’t even bother with him, just stop using his services , the pictures are just a few of the clothings that was damage. Also I use to find other people clothing in my stuff. Smh"