Paintline Painting,

9 Bartlet Street, Andover, MA 01810

"We had the best paint company, Paintline, paint our house and it looks brand new. All people involved from ownership, Joshua, to the painter were amazing and professional to work with. We are so happy with the result and the price was very fair. I would recommend Paintline to anyone."

"Joshua and his team are very customer centric and are a pleasure to work with. They started the project on time and were committed to completing all tasks expeditiously. I would highly recommend them. We would not hesitate to use them again."

"Been holding off on writing this review for a couple years but finally lost my patience. We had picked him almost entirely because of the warranty he touted, and now I realize he will not honor. Just a mess from the get go and I could go on and on. Unprofessional once he knows you’re on the hook, and complains about everything he needs to do to accommodate customer. Completely unresponsive and communication skills are piss poor. Customer service is nonexistent. I’ve dealt with a ton of contractors having an older home, and he is easily the WORST I’ve dealt with. Forget having this guy honor his warranty …it is like pulling teeth getting him to come out if you need. I emailed/called him probably 10-15x last year for him to come do touch ups. I started asking at the beginning of the season (March) and he touched it up in November in freezing temps. And guess what…paint isn’t holding. Contacted him again early April this year and have reached out probably 6-7x and it’s now almost September and NO response. Ok I get you may be busy - a one line email - “I’ll take care of it by X date” is too difficult to write? Or how about just say “I’m not going to honor the warranty” and I move on? So frustrating dealing with this guy. Long story short I’m having my house fully repainted at my own expense because this guy doesn’t keep his word. Avoid like the plague. Plenty of other painters out there. Would give negative stars if I could. Follow up with facts of ALL correspondence: 3/25/22 - I reach out for paint repairs under warranty 4/2/22 - Paintline says they'll take care of this, and will stop by "one day next week to take a look at what needs to be done" 5/11/22 - A MONTH goes by and I follow up to see when he will be out 5/18/22 - I follow up again to see when he will be out 5/26/22 - Paintline says he's short handed and he will be out this weekend to look at the house and can take care of work next week (note this reply is 4:35PM on Thursday before Memorial Day weekend - one of the busiest travel weekends in America) 5/26/22 - I immediately reply that I'm away this weekend and it would be better to come next week, Wed-Fri 6/7/22 - I check in because I received no reply 6/16/22 - I check in again - no reply 6/22/22 - I check in again 6/22/22 - Paintline says he tried to schedule a time but I wasn't available, will come by at 5PM tomorrow 6/23/22 - Paintline stops by and agrees to do warranty work and asks me to forward him the invoice and the paintcolor. I proactively give heads up that I'm out of town 6/30-7/5 over July 4th weekend. 8/8/22 - I follow up saying it seemed like they'd be out imminently but another 6-7 weeks have gone by 10/21/22 - I follow up saying we're in October and I keep getting no response on when warranty work will be performed 10/21/22 - Paintline says he's already told me the plan (really? when?) and he's sticking to it / will be in touch 10/30/22 - Paintline says they are planning to do repairs this week and commenced work on 11/3/22. Ask any painter if it's recommended to do painting in November...lo and behold the painted areas start failing a few months later 4/9/23 - I follow up at start of season to get repairs done again 5/9/23 - I follow up because no response 5/21/23 - I follow up because no response 6/11/23 - I follow up because no response 8/14/23 - I follow up again because no response late August ‘23 - I leave negative reviews for Paintline. Note that these outreaches don't include phone calls and VMS - it's ONLY the emails. I say in the reviews that I had to hire another paint company 8/28/23 and onwards Paintline repeatedly asks me if they can do the warranty work (SORRY - HOUSE HAS BEEN REPAINTED AT MY EXPENSE) 3/5/24 - I point out how it took a bad review for Paintline to respond, not the multiple outreaches by a customer 3/5/24 - Paintline admits that it was the bad review that got him to take notice and there's no excuse for the lack of responsiveness. He says he would like to offer a full refund but says he can't actually afford to do so."

"I have hired Paintline Painting twice, once in the fall of 2022 to fix the interior walls of an Andover home into which we had just moved, and one month ago to paint the exterior of the same house. In both cases, I have been 100% pleased with their work. They do a great job, and they do not walk away until their client is fully satisfied with the finished product. I can, without hesitation, fully recommend Paintline Painting. Their prices are fair, and they do an excellent job."

"Josh (the owner) had his crew do my family room walls, my kitchen/family room and back hall ceilings, and painted my stained wood windows and trim white. I am SO HAPPY! They came at right on time, and immediately went to work. Everything was covered in plastic, floors were totally covered in drop cloths and door handles protected with painters tape. Most professional, meticulous workers I've ever had work on my home. Price is reasonable and Josh responds to phone calls right away. Josh came at the beginning and end of each day and checked everything thoroughly. You will feel very safe and sound with Josh's crew. Nicest most trustworthy guys around. They cleaned up everything, it was neat as a pin upon completion. I will have them back again and again on future projects."