Citizens

"Kate was exceptional! Unlike the rude, uncaring , inconsiderate New Bedford location. I had an issue for a month and a half with a certified check drawn on their bank. Kate not only handled the issue within 15 minutes but also will only be helping me with future transactions, it’s like a night and day experience between branches where the New Bedford location is the wicked witch of the west. In Kate’s Branch I was not only welcomed but also MY NEEDS WERE MET unlike the uncanny New Bedford Branch with their “I don’t know what to tell you.” 10/10 stars for Fairhaven"

"So much better than the skumbag branch located in the north end of New Bedford. I literally drive 3× the distance to use this branch since they closed the stop & shop branch."

"Kate Marino helped me with international wire transfer. Due to the internal delay it took longer than expected but she was very courteous and efficient. She was friendly and helpful. It is unfortunate that staff gets blamed for government regulations. I would like to see her again for service and I would recommend her for her exemplary service."

"I've had Citizens for many years and never had an issue until going to this branch (just moved to Fairhaven recently). Kate Marino the "student loans" expert was helping me with refinancing some student loans. Long story short, she just dragged me along the application process, telling me she'll get back to me in x amount of days, never did so i had to keep emailing her (a couple days after). She just flat out never got back to me on our last email, despite me having many unanswered questions. Overall just handled my case very unprofessionally. Will just be traveling a little further to another branch in the future."

"Friendly staff, clean, spacious, modern office with convenient location! I visited for the first time last week and had a fantastic experience. My daughter had opened an account and was applying for a student loan. Katherine, the team member who assisted her with the application, was very personable and knowledgeable. Although, I do not have any personal banking experience with Citizens, they certainly made a positive first impression."