Santander Bank Branch

"I went to the bank once a year to have a paper filled out for my lease. They want me to go online to get this paper filled out. I don't have online banking because I am old school. The paper only has 5 questions. I have talked to many of my friends and neighbors and there bank fills out this paper with no problems. Looks like it's time for a change. I have been with Santander for over 15 yrs"

"The atm in the building lobby used to except deposits, it doesn’t anymore. The bank used to answer their phone, I tried several times and no one answers. Maybe once the pandemic is over they’ll get better but taking services away from the community isn’t a good way to have your customers hold faith in you."

"Unfortunately the weather was freezing today. I was downtown and had an abatment check from the irs under 200.00$ I went to bank of America across from terminal they are temporarily closed wich was not posted on the Google website so I walked to webster bank a few streets over to find out that location closed on April 9th so my hands red like fire from the cold rainy weather I walked over to sovereign I was welcomed when I walked in by both associates only to he told he had to check with an associate in the side room if they could cash this check reminder it is written from the US. TREASURES OFFICE. To be told they dont cash those checks .unfortunately for them I am looking for a bank to start an account with and it will not be them nor Bank of America but that is a diffrent review . I than walked to Bay coast Bank and they were wonderful, pleasant , cashed my check no problem and did not charge me a fee wich most banks will do if you dont have an account with them . Needless to say this is where I am opening my account and will be writing an amazing 5 star review for BayCoast Bank on elm street"

"The staff on this branch are very helpful and polite. However, I would like to mention a very recent experience that I had with the manager of the bank, Nancy Cabral. I was very pleased with her professionalism. Shes listens carefully, and quickly comprehends our issues or complex matters... On my view she demonstrates a high level of competency in the skills and knowledge required. Also, she answered my two voicemails on same day and rapidly! Is indeed, a pleasure to be part of your team! Maria Pimentel, New Bedford"