Citizens

"The gentleman was quite rude to my husband. My husband had to cash a check , that was the bank it was through , he was not very pleasant just to cash a check. This is the second incident as my daughters paycheck was through this bank and she’s young so she doesn’t have a bank account yet and they wouldn’t cash it although it’s through this bank , they were rude it might of been the same gentleman with the glasses ..my second bank will not be this one, be careful as the workers are very rude."

"Went there on 2/17/2024. It was exactly 11:58 am two minutes to close and as I’m about to open the front door to go inside the staff locked the automatic on the door lock. That’s a really nice way to treat my company that uses this bank and for all my banking needs and my personal banking. This branch is way different on how they treat their clients very disappointed since I had to withdraw money to pay my employees. I’ve had other staff at the Portsmouth branch 5 minutes pass their closing time and on a Saturday too come and open the door and assist with my needs."

"Pretty glad they've put virtual assistants in here at the drive- thru. If I'm lucky I might get virtual assistance. Quite the construction going on currently, although it still seems functional. I don't believe the bank building is open while it's under reconstruction, but it's ok. Next gen virtual assistance is available"

"walked in thinking I was only going to be a customer for two months while I completed a new customer promotion that I received in the mail, ended up meeting Donna and getting unbelievable service from a banker that I did not expect from a commercial bank. She went above and beyond with follow up, even a small error resolution which she promptly handled, and now they have gained a customer for life thanks to her! Thank you Donna and Middletown citizens!"

"The newly renovated space does not have doors on their offices. Ever since we opened up an account I've been getting all kinds of phishing and spam messages and emails. I didnt realize when I was setting up account that people had walked in off the street and were waiting to speak with the person helping me set-up my account. They were literally 5 or 6 feet away. The person helping me didnt have sense to ask me to maybe write it down so he could enter it in the system. They a could have heard my email, phone, home address, DOB and SNN. I tried to contact the office about this and couldn't get a person on the phone to help me. How ridiculous this is that they handle money and all kinds of personal information and they don't put any doors on their offices."