M&T Bank

"☆3/4/2024 (Updated)Now that this bank is M&T it is even worse than before. Hours start at 9 am, which is highly inconvenient. They have one teller on duty to handle people for massive business banking and people with quick transactions. Last time in bank took 35 minutes wait in line, at the main Cabot St. location, to just get to a teller. Considering changing banks as this customer service is unacceptable. (2023) Empty bank but yet takes about 15 minutes to get anything done here. Everything they do takes a long time and seems very complicated. 15 minutes to cash a check to myself drawn on my account at this bank."

"I recently opened up an account here "M", I'm not quite sure if I have the name correct....was most pleasant....took very little time...I specifically like this location for use of the coinsorter as I do coin roll hunting....staff here has been very friendly and helpful. A cheerful group! Here's a pic of Eliot meets squirrel :)"

"Teller was very friendly and handled my transaction flawlessly. Some suit (manager?) was worthless, abrupt and dismissive when I asked about several problems accompanying the transfer from People’s. Proof that “a person rises to the level of their incompetence. Dodge Street location."

"I went into the bank this morning to make a deposit the woman is new apparently she doesn't understand how to make a deposit she deposited my money in the wrong account now the bank's telling me I have 24 hours with no money! I expect this to change! After talking with the bank they literally can do nothing so expect to never do banking with them because they're so incompetent they can't even handle a basic function of depositing money into your correct account they give it to a stranger!"

"Can't explain how rude the employees have been. I don't bank there but my mom does. She IS 92 & I cring when I take her. They are so rude to her. I spent my career in customer service & would have been fired for how they treated her. When we leave she is very upset & I simple explain it is their problem not her. NEVER HAD THIS PROBLEM BEFORE THE BANK CHANED HANDS. Need to be taught a little respect. Don't underestimate elderly people."