Salem Five Bank

"Went there with my elderly mom. To close out her accounts. Since she is going to assisted living. They told me they couldn’t do it. Call the 1800 number. Who do they have working at the bank. Will not be going business with them any longer"

"really frustrating when you have a messed up ankle, can't walk and it's raining, waited over 25 minutes in the drive threw to use the ATM just to find out it is not working! Now I have to park, and hobble into the inside arm! hopefully that works. it's pouring out and I will be livid if I have to go find another atm. livid! Please get more atm's like bank of america. Please! one is not enough. you jeed to think about people with disabilities or temporary disabilities also. It's pouring buckets! Least you coul do is out a sign up saying "Drive threw atm not working." So I didn't waste my time. Now I have to attempt to hobble in there. Already been a frustrating month not working. finally get some money and can't get it."

"I live in Marblehead , and I do frequent the small branch in town. However, I still do go to the Swampscott office when I am in the area of Vinnin Square. As usual, everyone in there is wonderful, and always professional, and extremely pleasant to speak with. The drive-through part of the bank is great! Highly recommend all Salem Five branches!!!! I just want to say that I have been going to Salem Five for a long time.(45 years), and I will always be a customer at this bank. RECENT UPDATE: 05/24/24. My little dog,Brady,& I paid a visit to our Marblehead branch ..Always a pleasure to visit,& the staff employees are absolutely wonderful! Cannot do enough to help me. Brady gets treated like a little king, and loves to visit. Totally efficient and professional are they, always giving me help with any issues I have. I am so very fortunate to have the Marblehead branch across the street from my home. How lucky can one get?"

"Salem Five is a fine bank if all you're looking for is a simple checking and savings account. But, if you need to do anything more complicated than that, I suggest you find a different bank. For example, if you're a family with kids and want your kids to have debit cards that you can manage jointly, Salem Five really doesn't have offerings for you. If you need to transfer money to a different bank, Salem Five won't do it electronically, they'll make you come to the branch and get a check. If you want to set up online access for your minor child, they'll tell you you have to go into the branch. That might have bee acceptable in the 1970s when I was a little kid with a Salem Five passbook savings account, but that really is not acceptable in 2023."

"The Swampscott branch is absolutely inefficient. Several times when I have needed a limit raise it would not work. I'd have to call back to one of the Salem branches to resolve it, which they did, and they said they'd talk to the Swampscott branch. I had once stopped in this branch to notify them of travel and they said that is online only and they don't do travel notes in branch anymore. Fine. Today I asked for a reissue on my card as the chip is melted. Not only are they are looking at the wrong card (I handed them the non working card) from another account, they are looking at an old card trying to tell me it is not active, having to prove to them with my app in hand I had just used it. When they finally figured out which card to reissue, they gave me a brand new card. I specifically asked for this card to be reissued via mail, they said they only reissue if you call and sometimes reissued cards don't work. Excuse me, don't you reissue cards when they expire? Make sense please. This branch was convenient due to location, but training is absolutely lacking and I'm ready to be done with it. Also, maybe apologize for your mistake instead of gaslighting me. On a higher note, the Salem branches have always been helpful and knowledgeable at their job and I wish I went there today instead of Swampscott."