Citizens 500 Paradise Road, Swampscott, MA 01907

"All of the cards’ intended purposes that I’ve gotten from y’all hold as little worth as the plastic they’re made of. Y’all have put me through a struggle that I have no business going through, for weeks. Have a RESOLVE ready for ppl in the future, because I’m done being let down by y’all."

"So stupid! Merica! land of the greed! so pissed off! went to 5 banks and waited about an hour in line in all of them! Banks won't take rolled change unless you have an account yhere now but will charge you $35 for an overdraft fee! Money is money! Take the change! you should NOT need an account to do that. NOT cool."

"The staff at this location is very rude and not respectful. Especially the customer service or so called "bankers" talk to you like they are doing you a favor."

"The staff here is very rude, condescending, and entirely unhelpful. I’ve been here several times and have never had a good experience. I advise avoiding this Citizens location if you don’t want to be completely insulted."

"My recent experience here made me feel compelled to express my concerns about the service quality. My family and I visited the branch on 12/28/23 seeking notary services, and the encounter left us deeply disappointed. The wealth management representative directed us to an older lady with glasses, whose attitude and demeanor conveyed an unwarranted sense of inconvenience. This encounter raised questions about the overall customer service culture at this location. It's disheartening to hear that this experience aligns with recurring issues my parents have faced. As retired individuals contemplating their banking choices, they are now considering closing their accounts with Citizens Bank due to such consistent service problems. Customer respect is paramount, especially considering the substantial financial investments customers make in your institution. The reported behavior on Google review suggests a need for immediate attention to cultural issues affecting customer service. Citizens Bank, i believe your attention to improving customer service at this location is crucial. I trust you will take the necessary steps to ensure a more positive and respectful experience for your valued customers. Failure to do so may lead to a decline in customer retention, and given the existing low Google reviews ratings, the risk of this branch losing business within the next few years is real."