Xfinity Store by Comcast

"Horrible setup. I was just picking up equipment from the store, I had already completed the order online and I still had to sit and wait. Once they called me I couldn't even get the equipment I was promised, the rep couldn't fully explain the process as to why I could not get the equipment."

"The automated system is awful, basically it pushes you into chatting with a virtual assistant instead of a human and that was also awful. I felt like I was having a conversation with some who wasn’t listening to a word I said. It is so frustrating! I’m just trying to find out how to replace one of my cable boxes because it just randomly shuts off. It’s ridiculous what you go through with this company to get any kind of services."

"First time customer for about 40 days now. I upgraded my plan about 3 days ago for $50. I open a new tap in my browser today in private mode and noticed a plan ~233% more speed for the same price. The store couldn’t help me switch so I was directed to chat support. Spent about 3 hours with the runaround, even after sending the link to the plan. Never got a flat “no you can’t switch” just constant offers for alternatives. This is unacceptable and hiding the other plans was probably done by design. The store is nice and the staff are friendly."

"I went in today to set up a new account for Internet at my apartment. I was immediately greeted at the door and set up to work with a representative once one was available. The store is extremely clean. I was then greeted by Destiny who couldn't have done a better job assisting me. She assessed what I needed and went through all the steps to make sure I had what I needed. She was super friendly, very conversational and was a pleasure to work with. I went home and set up my modem in a matter of minutes with zero issue. They also gave me a free charge stick which was a welcomed gesture. Perfect experience all around."

"Good luck navigating their automated system. Had to be one of the most frustrating things I have ever had to do. Got a new credit card and tried setting it up on auto pay. I don’t think there is a more hated business on the planet. Good luck."