BankProv 5 Market Street, Amesbury, MA 01913

"As a business owner, I never writer negative reviews, for I know how damaging they can be to a business, but this is a very specific case, thus I have decided to spend the effort to express my disappointment and hopefully help someone else avoid the same. I was approached by Sandra E. as VP of business banking in the intention of gaining my business. Not too deep into the interaction, I found myself deeply disheartened by the lack of attention to customer needs. My experience, rather than being one of satisfaction and support, unfolded as a testament to neglect and disregard. As a representative of Bank Prov, Sandra stated the institution would be the perfect fit for all my business needs. So, I presented her a pressing matter in which had a due date that the documentation needed to be completed by. I was met with a void of responsiveness that bordered on indifference or even negligence. Despite multiple attempts to reach out through various channels, all was fruitless. The dearth of assistance left me feeling utterly disheartened, devoid of the support that is not only expected but is the cornerstone of any reputable establishment such as a bank. It is disconcerting to encounter a company that appears to prioritize its own convenience over the needs of its customers, failing to recognize that without their patronage, its very existence is rendered meaningless. Furthermore, the lack of customer service not only tarnishes the reputation of Bank Prov but also undermines the trust and confidence of potential patrons. In conclusion, I hope my experience with Sandra E. at Bank Prov serves as a cautionary tale against the perilous consequences of neglecting the crucial aspect of customer service. It is my sincere hope that they recognize the error of their ways and take the necessary steps to rectify this deficiency, thereby restoring faith in their commitment to serving the needs of their clientele. Until then, I am left with no choice but to caution others against entrusting this institution for any banking needs."

"This bank has been in operation since 1828. I appreciate their giant clock on the sidewalk, so I always know what time it is "the old-fashioned way" when downtown."

"I could list a thousands reasons why you shouldn't do your banking here and not a single reason why you should. You honestly couldn't make a worst decision then putting your money here. Over 15 years with them and finally taken the time to close all accounts with them... feels so liberating!"

"I’ve been with BankProv for over 15 years. It was my first bank account and I loved it, until years later they start closing earlier and more often, the ATMs never work properly, I get charged every month for a maintenance fee but it’s only suppose to charge you if your account is under $500 and even when it’s not, you still get charged the $5 every month. So basically this bank is a scam and I wouldn’t suggest going here for anything. My card info got stolen at a fast food place and it took BankProv close to a month to fix everything and get me a new card. So screw these guys and go to Merrimack Valley Credit Union, 5 Cent Savings, or really any other bank in town if you actually care about your money, time, and sanity."

"I have been with this bank for over 25 years. Since I was a teenager. Tried to buy a car today. Went to call the bank to let them know I’m putting 13k down on a car on my debit card and was told I couldn’t. I could only do 5k and my debit card has been canceled because I haven’t used it. This hasn’t been the first time I have had issues pulling my money from this bank! Luckily I was able to go use my debit card from another bank. I also have not used that debit card for over a year and that bank had no issues!! Even stayed on the line to make sure everything was good. I will be pulling all my money out asap and closing this account. I’m am extremely disappointed in this bank. This use to be a great bank and easy to work with. Not anymore."