Eastern Bank

"I wanted to reopen a new checking account with this bank. However, had an old checking account that had a very, very small balance owed on it. I paid the balance as instructed. The bank staff member doesn’t seem like she knows what she is doing or greatly lacks confidence. Because instead of reading the notes her colleagues left in my account verifying the payment was made she is repeatedly asking if I paid it. Then later states I was good to open the account but I needed to put down a small amount to start the process. Within 10 minutes of waiting she then tells me that I am unable to open the checking account. Because there’s another balance I need to pay off from a different bank. Ok fine again it’s a very small amount. Her customer service skills need a huge deal of work. After looking at the reviews online and my experience dealing with both at this location along with the one over by market street. I think I’m just going to go elsewhere. Also where’s the diversity in this bank? I see a lot of hispanics working there and at the market street location. I am mixed race, part hispanic but where’s the diversity here at Eastern Bank??? Looks like a bit of nepotism going on here."

"This Bank is A Broke bank. 2 years ago I got charged for a account that person didnt have access to but then any company like T-Mobile can come & chrage the your card even tho YOU TOLD THE BANK NOT TO AUTHORIZE ANY ANY ANY COMPANIES UNLESS I HAVE FUNDS Because I can have my phone bill & don’t mind for it to be shut off when I can pay it later even when changing cards! I call the 800 number and I come to the banks myself physically & why did you guys wait 2 years to tell me & deny my teenager an account over a balance that could of been taking care of when funds did process in my account because you guys are quick to take the charge tho but didn’t take what was needed that’s crazy. I never got a letter also changing my address so this was a great dodge the bullet because my teen don’t need this stress lwck of communication when it comes to owing money broke A & they kept my 0.06 cents Sophie do a better job. Me & my mom will be going to another bank. As well as my family 0 STARS 0 STARS THIS BANK IS NO GOOD LOOK AT THE REVIEWS BROKE BANK."

"Horrendous change to their new system. New system is Sooooo much worse than the old system. Makes the customer make that many more hoops to jump through. Even their customer service reps are in agreement that it has been a disaster. New system is next to useless."

"This bank is horrible. Came in at 3:00 pm. Sat there for an hour it’s 4:15. I need a new card and they are about to close at 5:00. I have class at 5 just came from work wasted the whole hour now I have to go straight to school no food no changing clothes nothing. Worse bank"

"Sitting at the drive through for 25 min unacceptable js….. got in line only 1 car ahead of me and it took a ridiculous amount of time to attend to the drive through not cool I will make sure to go to Market Street before 4 because they are always fast"