Citizens

"I wasn’t even being helped by Gunti but he interjected himself into my business. He was rude and unhelpful. I called customer service and was able to get what I needed mailed which is an inconvenience considering the branch is two blocks away but it’s better than dealing with that pompous clown."

"This is the worst place to get something notarized. DONT GO THERE. They have legit one notary and her name is Veronica and she is incompetent. On two separate occasions one for work and one for a death benefit claim she has given me problems. On multiple occasions I have had to explain the forms to her and in my most recent experience she refused to notarize something because “she didn’t like the wording of the form.” I called the company that owned the form to explain it to her and and she just plain refused. She is the worst."

"Staff is extremely inconsiderate. Was waiting in line while the branch was still open, but because the teller was so slow, by the time I made it to the front of the line, it had passed closing time and they refused to see me. I’d really recommend that you pick any other branch to visit, or just choose a different bank."

"Rude employees who are incomprehensible. Have messed up my overdraft policy at least 3 times and some woman just says “oh no no no no” and hangs up on me every time. Better off going to Bank of America or Webster"

"After a bad experience with poor customer service and being fee-ed to death ($8 fee for a check drawn from Bank of America if u don't have an account, inconceivable!) at Bank of America, I went where id be treated with some dignity. Again, although there was 1 teller during prime hours (im not sure why this trend with banks is up), the difference was the Manager on the floor didn't hesitate to help me, seeing that i was press for time, she immediately logged into a teller seat and took care of me. Thats what I call customer service with a smile. Thank you branch Manager, you are why I will always be happy with Citizens Bank, and will avoid service at Bank of (a Mammoth) America."