City of Boston Credit Union

"This has to be one of thee worst credit unions. Extremely inconvenient. You have to go in person to the branch for almost everything and the hours are terrible."

"Asst Branch Mgr Patty was very thorough and knowledgeable. I had an issue which was handled by a mgr which was unresolved that had me feeling me frustrated. I'm glad I returned and Patty was able to resolve the issue. She went above and beyond and didn't push me off to another department. It's ALWAYS a breath of fresh air to interact with someone who has exceptional customer service. Patty is a shining star!!! Grateful CU Member"

"I’ve just been blown away again and again at how rude and incompetent these people are. They couldn’t be bothered to help me at all with a mortgage. I could not get a phone call or email returned in a timely fashion (needless to say they lost my business on that one). Then I decided to give them another chance for an auto loan. They just seem clueless. They are impossible to get a hold of and when you do they seem grossly under qualified to answer any of my questions. To top it off they’re just unpleasant. They will be losing my business on this loan as well. The only reason they have any accounts left in my name is because I haven’t made the time to go down and take my money and close them. If you want any customer service I would strongly recommend you seek out another bank."

"Very snobby, unhelpful people , sat for about 5 minutes with one of the representative and she was very "I don't know attitude" picked up my bag and left. Poor customer service will never recommend"

"Didn't know this place existed 2 weeks ago. Top notch customer service and professionalism. Despite an inconvenient circumstance, we were treated cordially and the speed of service was amazing. Kudos to Erin and Patty. Thank you and keep up the great work!! Highly recommended."