Webster First Federal Credit Union – Saugus MA
509 Main Street, Saugus, Massachusetts 01906
About the Webster First Federal Credit Union – Saugus MA
Welcome to Webster First Federal Credit Union in Saugus, MA, where we prioritize your financial well-being. Conveniently located at 509 Main Street, Saugus, Massachusetts, our branch offers a comprehensive range of banking and financial services designed to meet the diverse needs of our community. Whether you're looking to open a savings account, apply for a loan, or seek financial advice, our dedicated team is here to provide personalized solutions with a focus on exceptional customer service. At Webster First, we believe in fostering strong, long-term relationships with our members, helping you achieve your financial goals with confidence and ease. Visit us today to experience the difference of a member-focused financial institution.
Photos of Webster First Federal Credit Union – Saugus MA
509 Main Street, Saugus, Massachusetts 01906, United States
Opening hours of Webster First Federal Credit Union – Saugus MA
Monday:
08:30 - 16:00
Tuesday:
08:30 - 16:00
Wednesday:
08:30 - 16:00
Thursday:
08:30 - 18:00
Friday:
08:30 - 17:00
Saturday:
08:00 - 12:00
Sunday:
Closed
Reviews of Webster First Federal Credit Union – Saugus MA
"If you are shopping for a friendly "hometown" style bank, be sure to try Webster First Credit Union! Recently, I had another great experience with Webster First Credit Union. It's especially nice when a company that acquired the company you worked with for 45 years, remains much the same, providing a similar experience with both new and team members who have remained as part of an acquisition. I had the opportunity to finance a heat pump at 0% financing through Mass Save and was able to select the bank I wanted to work with. I was thrilled when I saw Webster First on the list and chose them, even if they were out of my way as I knew the experience I would receive. Everything was as I expected...and more considering I was working with a "new" company. Bryan Talbot was right there every step of the way, helping to ensure my loan was processed quickly and efficiently. He had the paperwork prepared to save me time when I arrived, and stayed beyond closing time as I was later than expected due to traffic. My experience was wonderful and reminded me of how customer friendly Filene Credit Union was and how nice it is to see companies share similar values and everyone continue to service their customers in a friendly and efficient way. Bryan came from another company that Webster First acquired and Bruce Torrey was from Filene Credit Union where I worked with Bruce, his dad and Ed Mahan through the years. PS: Bruce Torrey, sorry I missed seeing you!"
"The customer service is amazing. Denise Grassa is always there to help.She answer every question. I've been a member for 20 plus years."
"The customer service at Webster First is extremely disappointing. If I could rate it less than one star, I would. I utilize Webster First as a shared banking branch for a credit union in Maine, where I own property. Twice a month, I remove $600 from my national bank to deposit into the credit union for loan and credit card payments. However, every visit to the Saugus branch leaves me feeling treated like a criminal. Despite providing my identification and membership number, they insist on my social security number and inquire about my reasons for being in Massachusetts. This invasive questioning is unnecessary, and as a potential customer, I am inclined to seek alternatives."
"I first would like to thank Bryan Talbot for making my experience much easier than I have ever imagined. He worked with me by listening to all my goals and giving his expert opinion on how to move forward. Bryan's honesty is so important to me because I trust what he says to be the best solution in meeting my goals. I also would like to thank Webster First for lending me the money to fulfill my dreams. Your efficiency and thoroughness in the mortgage process was pretty amazing. Lastly, i would like to say that all other positions that are held at Webster First, no matter what your title, plays a very important part in the success and has helped to make the organization what it is! My sincere thanks to all of you!"
"My family and I truly appreciate Webster First, we've had nothing but great experiences with the tellers. They always greet you with such friendly faces and great service. One in particular always goes above and beyond when assisting us. I believe her name is Bahia. She is always so patient and kind with us and shows us nothing but respect whenever we go. We truly appreciate how much time and effort she puts into making sure our banking experience is nothing but a smooth and quick trip and she always does it with the utmost professionalism."
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