Santander Bank Branch 125 Causeway Street, Boston, MA 02114

"The management and staff at the Causeway branch are completely incompetent and unable to perform the basic duties of their job. I attempted to open a checking account in-person and was told it could only be done with an appointment. Great - I leave my details and expect a call to schedule an appointment. After two weeks, still no call - so I go in and talk with the same employees. I get the same story, “sorry we can’t help you, you’ll need to make an appointment with our manager”. Another month goes by and I hear nothing. I’m glad I learned up front how Santander treats potential customers, and I made the easy decision to open an account with Citizens. The management at this location should be fired and the staff should be trained on basic customer service. Reporting this branch to the BBB. I’m not angry, I just feel that my time has been wasted."

"Honestly don't even know why this branch is open. These employees do whatever they can to NOT help their customers. I work for a local restaurant, with accounts at Santander, and the employees in this branch almost refuse to do business with us (ie, make us change) to the point where I tried to open a personal account AND WAS REFUSED. WHAT BANK REFUSES PEOPLE TO OPEN CHECKING/SAVINGS ACCOUNT?! It's literally the point of a bank. The management here, and all the staff should be terminated."

"This branch is awful. Every time I stop in to conduct business it gets complicated. The manager always has excuses about why he can't help. On multible occasions he's me to come back because he has to run out. I'm shocked Santander is shutting the branch on Hanover st down, but leaving this one open. At least the one on Hanover street understands customer service I wont ever stop in this branch again"

"Annoyed in general with Santander, their hours are too limited (9a-4p, M-F), their policies are frustrating, the mobile deposit check limit is too low, etc etc. The one star review is not for this branch/the people who work here, more the company. I have not been in person, but went by the ATM just now, which is supposedly open until 10p, but the door does not unlock. My card works. Frustrating. I work during the entirety of their open hours and so will be planning to close my account with them shortly."

"Super friendly employees. Never had a problem here. Saw a guy counting his cash, teller gave it to him after counting from the counting machine, guy counted it twice, he said each time he counted less than what he should receive. Teller used the machine again and it was the correct amount. Teller counted it with her own hands and it was the right amount. Guy never apologized and sounded like he was making a huge issue. Teller took it professionally and told him to have a good day."