Bank of America (with Drive-thru ATM) 1104 Massachusetts Avenue, Boston, MA 02125

"Worst branch ever. Just walked out after waiting for 35 mins in business client line. 1 teller whom allowed 6 different people to go until I just decided to no longer wait since the regular line was all the too long. Whats the point of business client line if you don’t even get attented? Managers clearly walking past you don’t even double check. Walked past two different “managers” on my way out after even people from line mentioned how bad the service is to me. 0 stars if possible.teller works slow and the service is terrible."

"Minus zero Business clients line I asked can use this service told me I can even pointed to me to the teller She ignored it and took the other person. Don’t offer a service that you choose not to honor Never coming here again I’ll make the drive to another branch!"

"Horrible customer service, I tried to book a bank appointment online, but your system is down and it has not been working for the past one week and then I also called the helpline. They also told me to go to the branch and they will be more than happy to book open a bank account for me. Once I was at the branch, the teller was very rude with me. She said why are you here without an appointment when I explained her what happened? She told me that there is nothing available so I’ll have to come back even though I told her my situation that I had to walk 5 km just for the bank appointment she told me that there is no way she can help me out so either I’ll have to go to a different bank or I have to come back into weeks which was not possible for me since bank account is something that is very urgent. It’s very disheartening to see that instead of being nice to the customers, they are frustrated and take it out on Customers"

"I Been as a preferred Reward with bank of Amarica for almost 7 years and i was very satisfied with service they are providing me dyuring the last 11 years, unfortunatelly my last vist vist to this location made me thinking withdraw all my money and go somewhere else . i went in side to ask if i can meet any other associate and ask some questions related to my account and i did want any one there to hear the discussion because it should be priavte , but i was shocked by the behavior of the recepionist 'Elizabeth' who been too rude and impolite who did even bother herself to check if someone is available to take my request then she said " what you need to know about your account ? i clearly mentioned to her that`s something i want to discuss on secret because i did not want anyone listen to the discussion . her reaction shocking by waving with her hand to the chair cross her seat and she said ' you can then wat then when of our associate is coming back to talk to you". i been going to this location many time and this not the first time she been rude to other costumers. She is too rude and needs to be disciplined ."