Bank of America Financial Center

"Elder helped me get approved on an auto loan! elder is your go to guy at this branch , wouldnt recommend anyone else to talk to but him"

"Terrible human customer service!!!!! She was so stupid. No common sense, dancing around questions was the worst part of my experience. I was more frustrated by her performance than i was about missing money! Some people are robotic and that lady was a useless BOT!!! A robot might as well replace her!!!! I bet it would be more helpful!!!!"

"I didn't have the chance to get an online survey of this branch for a long time, so I feel the urge to write one here, because I feel it's worth to make the walk to this branch as opposed to the hit or miss service thru a telephone call to customer service. After talking to 3 representatives yesterday at the phone and the suggestion to connect me to a 4th one, I decided to give up and go to the local branch. I knew that the manager and officers there would be able to solve my problem and they did. BofA seems to do a great job in hiring excellent people for this branch, because I don't remember any bad service in the 20+ years I am with the bank. Hurma Maluschi, the manager and Nhi Nguyen, a senior officer are really outstanding professionals and make a delight to do business at this branch. Needless to say that my problem got solved in a heartbeat by Nhi. I wish BofA would have as much success screening their employees for customer service on phone lines as they do for the branches. I understand that dealing with an account closing due to a fraudulent check is not everyday business, but people at customer service should at least where to direct you on the phone."

"We went to the bank for rolls of dollar coins, two of the rolls had a 24 dollar coins and 1 quarter, the bank could have caught the discrepancy by just weighing the roles. We wanted the bank to correct the error, and they made us stand on line again for them to correct their error, it was a frustrating experience."

"This not really a review for this specific branch but mainly BoA policy. The bank itself is nice, has a waiting area and available ATMs. I came here after having my debit card stolen. I had already cancelled it and checked my account was not really worried and came to get a temporary card and order a new one. The person that helped me was quite nice and efficient. I was in and out in record time. The main problem was that they charged me $5 replacement card fee!!! I guess its the start of fee charging. I was disgusted after my card had been stolen! Bad move on the part of BoA. I will probably be searching for a better bank soon with fewer inconvenient fees."