Citizens
580 Washington Street, Boston, Massachusetts 02111
About the Citizens
Welcome to Citizens, your trusted partner in financial services located at 580 Washington Street, Boston, Massachusetts. Conveniently situated in the heart of the city, we offer a comprehensive range of banking and financial solutions designed to meet your personal and business needs. Whether you're looking to manage your day-to-day finances, secure a loan, or plan for the future, our experienced team is here to provide expert guidance and personalized service. Our state-of-the-art ATM services ensure you have access to your funds whenever you need them. At Citizens, we are committed to helping you achieve your financial goals with confidence and ease. Visit us today and discover the difference of banking with a community-focused institution.
Photos of Citizens
580 Washington Street, Boston, Massachusetts 02111, United States
Opening hours of Citizens
Monday:
09:00 - 16:00
Tuesday:
09:00 - 16:00
Wednesday:
09:00 - 16:00
Thursday:
09:00 - 16:00
Friday:
09:00 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews of Citizens
"Website says you're open at 9: 00am on Saturday..but you're closed I walked a long way to get here and again you're closed."
"Last year I went to this bank to change my last name because I get married and I wanted my account to have my new name. So I want there and the guy after 15 minutes helped me he struggle so much to do the change I don’t know he was manager or supervisor he was in one of those offices. I asked him in the end when you will send me new card with my new information he said you don’t need it I said are you sure he said yes. And here we are after a year receiving my new card with my old information I don’t know this people what they doing if they don’t know how they can say I’m sorry I don’t know and all set losing my time in this place."
"If I could give this branch 0 stars I would. Had an appointment today at 12:30. Got to the branch at 12:29 and to my surprise there was a sign out front saying the branch was closed until 2pm. No one bothered to call me to let me know beforehand nor to reschedule to a different date. Waste my lunch break for nothing. I tried giving Citizens multiple chances even though they keep screwing me over in new and creative ways. This is the worst customer service I have ever received from a bank. I will be switching asap."
"The branch manager Jenny C it's not helpful at all... that's unless, of course, if it's something that can benefit her like opening a new bank account but when her customers need assistance with something else... nope! Jenny is not there for you. I can count more than one occasion that I went there for help and just wasted my time. Also, their customer service in the bank it's more than mediocre. I pretty much got hanged up on every time I call. The branch is ugly and small and I WILL BE TAKING MY BUSINESS SOMEWHERE ELSE. Jenny C almost made me consider changing banks completely! That's how terrible her service is. Thank you for nothing JENNY!!!"
"I usually enjoy banking with Citizens, but this branch is different from others, their customer service is really limping. I went there to deposit a Bank check onto my account. There are two ways you can do it: deposit as a regular check so it will be available next day or you can cash it and put on the account as cash, this way you will get money right away. Usually tellers do the second option or ask you if you need money right away. Not in here! She deposited it as a regular check, so I had to go back and redeposit it(thanks god I double checked for an account balance!), but also she made such a face when I asked her to re-do it. The bottom line is Citizens as a bank is not bad, however try to avoid this branch."
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