Bank of America Financial Center

"I’m very disappointed! Really bad service! The lady that was in customer service (speak Spanish) was very rude and disrespectful give me an attitude and didn’t help me at all!! Waste of my time"

"It an incovience that there's no bank in Codman Sq, Dudley and Roxbury closed on Saturday. It always one teller inside and when I asked if they're hiring the teller wasn't aware if they were. Clearly the Grove Hall branch needs help"

"Very helpful answering my questions and my partner was there and she was able to focus on both of our questions I forget her name but I’m pretty sure she was the manager so we knew we are in good hands when it comes to information on certain types of accounts . Definitely pays attention to ages and what’s better for you to have account wise and explaining fees and savings plans."

"There are nowhere near enough employees to handle the volume of customers. I felt so bad for the people working; they were doing the best they could in a stressful situation. Waited 35 minutes in line just to get change. The line was down the block when I got there and even longer when I left."

"This is one of the worst bank location I have ever seen in my whole life. We book an appointment to go add one of my brother's name to our account. Our appointment was at 12PM, we get there at 11:24, one of the manager by the name of Alice was serving a customer, so we were told by another lady to wait a minute that Alice will get back to us. We literally waited until 12:25 PM and when Alice was done taking care of the other customer, she refused to take care of us even though we had an appointment scheduled, also knowing she was the one that scheduled us, said that she was going to lunch. Alice who is one the manager literally left us there and did not care if we were taken care of or not. My brother and my mother were both late for work that day, we had scheduled an appointment so we can avoid all of that, but apparently she did not care at all. We will be closing our account because of that, these people are literally using our money and can't give us the minimum of respect. That was my experience, I do no recommend Bank of America at all, worst bank in the whole world."