Citizens 2343 Washington Street, Boston, MA 02119

"From the teller line to the branch manager all need to be fired. Terrible customer service, can never service the customer!!! Don’t waste your time with this place they don’t even have cash flow!!!"

"Will not go there to open an account rude security officer and banker once I get the form I need I will find a better bank"

"I visited the branch with the intention of promptly paying my school tuition fee. However, upon my initial visit, the front desk attendant declined assistance, citing the absence of an appointment. Consequently, I requested her to schedule an appointment for me, leading to my return the following day. Upon my return with a scheduled appointment, the same attendant declined assistance again, asserting that I lacked a Social Security number, thereby preventing her from facilitating any domestic wire transfer payments. As a student, I had transferred all my funds to my American bank account, necessitating payment of my tuition fee exclusively from this account. Seeking clarification, I contacted Citizens Bank customer service, where I was informed by a helpful gentleman that I could conveniently make the payment through the Citizens mobile bank application on my phone. This contradicted the information provided by the branch attendant, causing significant stress due to the misinformation and guidance provided. I am perplexed about the competence of the branch attendant, as her guidance appeared to lack accuracy, leading to unnecessary complications and stress. It raises concerns about her qualifications for the role, as her actions seem to suggest a lack of educational background."

"This is the worse citizens bank. I came 2 saturdays 20 minutes to 12:00 PM and everytime i come the security tells me they are closed. I tell him that they close at 12 How is it possible that they are closed if its not 12 and then he tells me the system is down but its every saturday when I come he says the same story. Whats the point of having it open until 12 if the employees dont want to work and This is just a waste of time for me. You should take a look into this issue as its always the same story."

"The most disappointing bank staff I got is here! Not mean all. I ordered cash withdrawal $2k plus but and left hurry to send it for a family emergency. of It was short of $50 when I counted manually and with cash counter! I will never visit that branch and never recommend for anyone! I feel as if stolen from my pcket!"