Citizens 607 Boylston Street, Boston, MA 02116

"I went to close the account with citizens there (Copley branch) and to take out all my money in a form of certified check. They failed to inform me that there was a pending transaction on the account (a transaction that appeared as complete on my end) so technically, account wasn't closed and I got hit with service fees for two months for having an account open without money on it. Also, two letters notifying me of these fees came almost together, after two months. I went to Tremont St location trying to get help but they said there was nothing they could do to help, so I just paid all my fees and hope this is my last interaction and transaction with this most unhelpful, not caring about small costumers, bank."

"Every Single Worker at this Branch is AMAZING!!!! They are always smiling and ready to help. All the time I have to go there I feel I am having a break during my work day. Very Very nice people."

"As a whole, CItizen's Bank is meh - but usually you can count on reasonably friendly tellers and staff. However, at this location, they absolutely HATE their customers. There is almost always a line out the door, but today I peeked in at 4:37 pm and there was no line. So I went up to the teller with a question about a service charge on my checking account. The teller pointed to one of the agents in an office and said, "She can help you." So I walked in to the office and said "Hi, the teller sent me to you - I have question about my account." She replied "You see that I have my coat on? And I'm wearing my backpack?" Not understanding, I just continued with my question, and she snapped, "I'm not working." I said incredulously, "You're leaving? But it's not even 4:40!" She just pushed past me - no apology or referral to another agent or anything. I understand that occasionally people have to leave work early, but she was unbelievably rude. Fed up, I withdrew all my funds and closed my account (which took an inordinately long time; meanwhile, a line grew behind me all the way to the door). Then I took my money a few doors down to Santander, where they greeted me courteously and gladly processed my transaction (even though it was almost closing time). Good riddance, Citizen's Bank."

"Every Friday, unfailingly, there is a line out the door. I was so frustrated today that I jumped out of line and asked the manager and another woman just sitting in her office to put another teller on duty. There is no sense of urgency or concern for the customer's time. If I didn't need to deposit my check (which the ATM spit out 3 times) into this particular checking account, I would have gone next door to TD Bank. It's time to close my Citizens account which can only be done when I have ample time on my hands because there is always a long wait!"

"I had a terrible experience with this Branch trying to renew a Home Equity Line of Credit. It took months. Repeated calls to the Manager received no response. Calls to Headquarters in Rhode Island finally got things moving. Despite Home Equity of $2.3 Million, no Mortgage and a Credit Score of over 800 they only approved me for 60% of what I asked for $500K. They had all kinds of excuses such as a turnover of reviewers etc., but no satisfaction re: the Manager of the Copley Boston Branch. I declined their offer and went elsewhere. Terrible Branch of a questionable Bank."