Citizens

"This branch of Citizens Bank engages in Fraud, Discrimination, and Unfair & Deceptive Business Practices. DO NOT BANK HERE unless you are prepared to have your account suddenly closed for no apparent reason, and then to have Cotizens double-down in their lack of any kind of legitimate, business-related, finance-related reason to suddenly close your account. I have good credit and had zJUST opened the account, and was then informed that Citizens bank "reserves the right to terminate the business relationship at any time." Well, this constitutes UNFAIR & DECEPTIVE BUSINESS PRACTICES, DISCRIMINATION and Fraud, which the Commonwealth of Massachusetts protects consumers against."

"If you own a Condo in Jamaica Plain, DO NOT BANK HERE. We HAD a condo account here. I have spent the past two weeks trying to update my condo trustees. Over 5 visits to the branch we have gotten vague and contradictory answers only to end with "its impossible to open a condo account" I think it is normal for complications or problems to come up in banking. When problems arise, the staff here excels at giving answers that make you go-away as opposed to solving your problem. In the end the best advice I got from multiple clerks and managers was " Go across the street to 'Eastern Bank'""

"are you kidding me? This is a bank? I went there today with my 94 year old mom who really needed help doing her financial transactions. I was NOT allowed to go into the bank with my mom and errors were made on her transactions. What kind of flipping entity does not allow a caregiver to enter the premises with the person doing banking? The very rude woman at the door told me I could not enter. When this is done we will be changing banks as the branch is Jamaica Plain has ZERO common sense. I know this is stressful for everyone....I understand better than those jerks at the bank as I work in healthcare but as a daughter and caregiver I should be allowed to go in the damn bank with my mom to help her....she is freaking 94"

"Beware of the scheme and/or incompetency of Citizens Bank business. On June 1, 2011, I went to Citizens Bank at Jamaica Plain, MA in response to a flyer that offered $150 cash to new account openers.. No cash was given to me but Instead, they took $76 from me. As I was told at the bank, I set up three automatic payments as condition for cash reward. No cash came and they said i had to make a direct deposit of my paycheck. Why didn't say so when I opened the account? So I withdraw $1500 and closed the account and delete them from automatic payments to merchants. One of them was ADT security and although I deleted this bank, they system took longer to change and send the citizen for a month payment of $40. Instead of denying the bill, Citizens took this as a business opportunity and started charging $25 for insufficient fund for three days. When I found out this on July 30, 2011, I deposited the accumulated finance charge of $75.96 in good faith to prevent further accumulation of the charge. Of course, I visited the branch on Monday, they did not refunded the money. I kept calling to resolve issues for months with no success. In 2015 and 2018, I contacted the Citizens Bank again. this time their response was it been tool old. Why didn't the refund the fund in 2011. Was it too early?"