Santander Bank Branch

"I was a little nervous to visit this branch for the first time because of the reviews, but Dhespina was super kind and friendly!! My transaction was quick and easy."

"Did someone review bomb this location? I've had excellent experiences at Santander - especially with Despina (spelling), who has been assisting me for years. I am perhaps the most picky, intolerant consumer you've ever met. I have high standards for the service I receive, as you can see from the slew of one-star reviews I hand out with great pleasure to any corporation who slights me. Santander has given me amazing service for more than a decade. You won't be disappointed with their customer service, either. And by Golly, is it better than Capital One and Chase customer service. Thank you again."

"Worst bank ever. I had to block my card due to suspicious activities and my new card hasn’t arrived yet. I tried to withdraw a mere $100.00 from my account at the teller ( with my drivers license, another bank card and my phone with the app installed on it. Long story short. Couldn’t get my number because I did not use my social security number to open my account, so they “couldn’t verify my ID” say whaaaaaat? I’m closing my account as soon as my card arrives and will not even pass on the side walk ."

"Poor customer service. Best to use any other bank in the area. TD Bank is right across the street or Citizens bank just te blocks up the street where you will be given much better attention and care."

"I am a long-time Cambridge resident and came here to open an account recently. The staff was very helpful and neighborly to me. But the branch manager was extremely rude and acted more like a cop than a business owner looking to grow the business and develop relationships with customers. I am planning to leave Santander because she was so rude to me last time I came in. It is shocking that Santander tolerates such rudeness at a time when the banking industry is in crisis. It's almost like they don't want the business."